Product Designer - EdTech (Intermediate-Level, Remote in Canada)
Acuity Insights, Canada

Acuity Insights is an EdTech product and research company in a growth position.

We have a clear vision and plan for the future and have established product-market fit, and we are on a path to expanding into new vertical markets.

We seek an intermediate-level Product Designer to join our team and put the power of research and data into the hands of people making decisions in Higher Education, helping their programs graduate more exceptional doctors, nurses, teachers, engineers, future business leaders and other professionals who bring social, emotional and cultural competency into their work.

The opportunity is best suited to an empathetic, outcome-oriented Product Designer with a user-centred design approach who cares deeply about building accessible products and inclusive design systems, collaborating to evolve product design processes, and is ready to lead user experience for a product line.

By joining Acuity Insights, you will contribute to our mission to create a world served by exceptional professionals.

As a Product Designer and core member of our small and agile Product Design team, that means you get to use design thinking and empathy to help solve complex problems for our customers, like the Dean who needs to see and understand how their program is performing in real-time or the Admissions Team Administrator who wants to be confident they are admitting suitable applicants.

This intermediate-level role is an opportunity to own and evolve the UX for a product line and make impactful design decisions that create more useful and valuable products for customers.

It’s a chance to be an active partner in product discovery and participant in an outcome-focused process, collaborating closely with Product Managers on value and viability, Developers on feasibility and efficiency, and other members of an empowered product team.

Surrounded by a team and a leader that wants you to succeed in your role and progress in your Product Design career, you’ll conduct user research to identify amp; frame problems, form hypotheses, propose and test solutions with prototyping, validate assumptions through user testing, gather feedback and make data-informed iterative design improvements to support customer goals and measure if the problem is solved based on predefined success criteria.

Being part of the Product Design team also means you get to participate in team rituals to build social connection like watercooler drop-ins, help foster feedback culture with daily sharing, participate in weekly syncs and monthly retros to track progress and keep us aligned, and monthly, quarterly and annual planning to inform our direction. With members from other functional teams like Research, Product Management and Software Development, you get to bring your user experience and customer empathy lens on overall Product goals, providing insight that can inform our company’s product strategy.

As a Product Designer at Acuity Insights, you’ll participate in conducting user interviews and gathering feedback directly from our customers, informing product discovery and design iteration. Your work here will help solve business problems like how we incorporate product-led principles to optimize for retention of customers, speed up client onboarding and scale our ability to cross-sell and help transform our existing products to support new vertical markets, like Business Education and Engineering Schools, and be a champion of diversity and inclusion in design, and will be intentional about building accessible products that are usable by everyone, regardless of their background or physical and cognitive abilities.

The Product Designer position is an individual contributor role that reports to Jason Ladicos, Manager of Product Design. We welcome applicants across Canada.

• Come with 2+ years of professional experience as a Product Designer working on SaaS products or web applications.
• Have participated in user research and user insights to form hypotheses that guided design processes and decisions, built prototypes, conducted usability testing, and created user flows, wireframes, and high-fidelity mockups.
• Know from experience what it’s like to be part of an empowered product team in an agile environment.
• Have leveraged and contributed to a design system, understood its technical constraints, and formed a point of view on what works and what doesn’t.
• Advocate for diversity and inclusion in design, intentional about building accessible products usable by everyone, regardless of background or physical and cognitive abilities.
• Bring ideas for how we become more data-driven in product design so we can measure the impact of our work and get better at tracking our improvements.
• Are feedback-driven and value outside perspectives and opinions about your work, seeking fee

Job Rewards and Benefits