Client Care Navigator
Vision Loss Rehabilitation Canada, Canada

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer benefits, flexible schedules, and opportunities to grow.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

Job Title: Client Care Navigator

Term: Full-time (permanent)

Location: Beresford, NB

Date: May 15, 2023

I. Scope and Summary of Primary Responsibilities

The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the health and social system and appropriate supports when and where they need it.

II. Essential Functions

• Builds and sustains effective relationships with clients.
• Responsible for answering telephone enquiries and coordinating to appropriate staff.
• Organizes and prioritizes client referrals to facilitate vision rehabilitation services.
• Act as main point of contact for care navigation and support.
• Oversee VLR therapy appointments scheduling with primary service provider and specialized service provider.
• Seek feedback on client satisfaction and take remedial action as required.
• Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
• Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
• Ensures that all service-related activities provided are documented in the client database following VLRC policies.
• Interacts with clients, their family, and caregivers to develop and identify vision related goals.
• Builds and maintains good working relationships with professionals in other agencies and community groups.
• Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
• Participates in multi-disciplinary team meetings.
• Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.
• Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.

Requirements

III. Qualifications

Knowledge and Skill Requirements

• You have 3 to 5 years client service experience in the health, social service or education sectors.
• You have experience working directly with people with disabilities preferably living with vision loss.
• You have knowledge of available community services/supports and clinical, social, and residential care options.
• Have a strong knowledge of client-centered philosophy.
• You are experienced in client assessments and care planning/coordination.
• You have experience working in settings requiring inter-professional collaboration.
• Excellent communication (verbal and written).
• You have exceptional interpersonal skills, including shared decision-making and facilitation.
• You can prioritize workload and manage competing tasks.
• You have the ability to take initiative and be resourceful.
• You are proficient in technology (e.g.: Microsoft office and case management and care coordination systems).
• You have demonstrated ability to work independently and within a team.
• You have experience in cultural sensitivity and diversity.

Experience and Education

• Registered health professio

Job Rewards and Benefits