Product Operations Manager (Payments Financial Services)
Float Financial Solutions Inc., Canada
Job Description
About Float
Float is one of Canada’s fastest growing companies, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float’s team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes executives from Uber, Shopify, Ritual, and many other incredible tech companies!
Our Product
Float empowers companies and teams with smart financial products, helping them achieve their most ambitious goals. We’re making finance more accessible and saving companies and their teams time and money, while disrupting the multi-trillion dollar global B2B finance industry. Backed by some of the best venture capital investors in the world, including Tiger Global, Golden Ventures, and Susa Ventures, we’re looking for pioneers to help us achieve our vision.
About the Product Ops Manager role
The Product Operations (ProdOps) Manager’s mandate is to tackle important and ambiguous challenges through creative problem solving and tactical execution. Most often, the ProdOps Manager works where there is insufficient technology, people or process already in place to mitigate risk or capitalize on opportunity.
As Product Operations Manager in our Payments amp; Financial Services group, your responsibility is to support the Product team by standardizing, streamlining, organizing and operationalizing our core processes. This role specifically focuses on Float’s credit products. Leveraging your ability to understand processes and your passion for making things work, you will work with GMs, Product Managers and other cross-functional team members at Float to ensure our Product team can lead the creation of new tech-forward credit products for our customers.
What You'll Do:
- Ensure scalability in our credit platform by creating systems, processes, tools and reporting.
- Enable the Product Team to build the right thing at the right time by surfacing and advocating for key insights from the business to advise product improvements (including post deployment)
- Track core business metrics related to the product and disseminate insights with other teams leading to data-informed product development
- Drive efficient execution across the group, partnering with cross-functional teams to learn which conditions lead to high performing outcomes and replicate them
- Map our end-to-end operational processes and identify opportunities to remove friction and leverage technology to improve efficiency
Requirements
- Business or computer science degree
- 4+ years of work experience in a fast-paced, high-performance environment e.g., technology, consulting, banking, or startup
- Experience in a fast-growing technology company, or experience with IT or banking implementation is preferred
- Strong problem solving abilities, and a proven track record for finding creative solutions for complex problems
- Deep project management experience
- Ability to engage multiple stakeholders to drive measurable business results
- Analytical mindset and the ability to interpret business intelligence to develop strategy and make recommendations
- Ability to drive efficiencies through process development, outsourcing or low-code/no-code tooling
- Experience rolling up your sleeves to work on projects such as enabling automation, creating and managing our external vendor networks, ideation and implementation of new service lines, or developing an operational roadmap for expansion plans
- Intermediate to Advanced SQL knowledge is a plus
- Familiarity with support tools like Zendesk is a plus but not mandatory
This role won’t be a fit if:
- You are not a self-starter and do not like to work independently
- You can’t work asynchronously
- You don’t like ambiguity
- You need a team reporting to you to execute on your vision
- You’re afraid to make bold, brave decisions and take accountability for them
- You are uncomfortable with direct feedback
- You prefer stability over change
- You have an ego
Don’t meet every single requirement? If you’re excited about this role, and you strongly align with our values but your past experience doesn’t align perfectly, we encourage you to apply anyway. You may be the right candidate for this, or other future positions.
Benefits
Benefits and Perks of working at Float:
- Small team = lots of autonomy to make an impact
- Flexible work hours and time off when you need to recharge
- Opportunity to work with and learn from a world-class team
- A personal Float card with a monthly stipend to spend on what matters most to you
- A dog-friendly office
- Being