Associate Project Manager
Calabrio, Canada
Job Description
Do you have a passion for technology paired with a drive to be customer facing? Do you enjoy solving highly technical problems? Do you enjoy working in an environment where no day is the same as the previous one?
Calabrio is looking to add an Associate Project Manager to our team!
The Associate Project Manager takes ownership of the implementation projects for the solutions offered in our portfolio. The Associate Project Manager is on the front line with our customers and has overall responsibility for the planning, resourcing, and execution of the project. The Associate Project Manager is a detail-oriented, self-starter who looks beyond their own assigned tasks to make sure the overall goals and requirements of the project are being met.
What you’ll be doing:
- Drive cross-functional team to define and adhere to the overall project schedule
- Creation of project plan including tasks, milestones, and resources
- Monitoring/reporting progress based on data analysis and risk assessment
- Drive project-related activities, including tracking task fulfillment, resource scheduling, project meetings and project documentation
- Customer relationship management
- Provide process leadership on all phases of the project life cycle
Requirements
- Bachelor’s degree, or equivalent work experience required
- Minimum of 2 years of customer-facing project management experience with Cloud/Premise to Cloud deployments in the contact center industry (preferred)
- PMP certification a plus, but not required
- Ability to manage a portfolio of about 10-15 projects for tracking and delivery
- Strong initiative, innovative thinking skills, and ability to analyze details and translate into the big picture view
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Excellent communicator who is able to build effective working relationships in a highly visible, customer-facing role
- Ability to travel and work outside of normal business hours as the project demands
- Ability to travel up to 20%
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent?
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!?
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.?
Awards amp; Accolades:?
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the gt;40 nationalities of team members that contribute to our success.?
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilitie