MS Dynamics Solutions Designer (Remote)
Nucleo Digital, Canada

The Application Engineer (Solutions Designer), CRM will be responsible for analyzing, designing, and delivering customized solutions that meet business requirements.

Key Accountabilities

• Understand and analyze client requirements, business processes, and objectives to design effective CRM solutions using Microsoft Dynamics 365.
• Collaborate with clients, Product Managers, business analysts, and stakeholders to gather functional and technical requirements, ensuring a comprehensive understanding of business needs.
• Design, configure, and customize Microsoft Dynamics 365 CRM modules, including sales, marketing, customer service, and finance amp; operations to align with client requirements.
• Create and maintain detailed documentation of solution design, configuration, and customization specifications.
• Develop and deliver high-quality, scalable, and integrated solutions, adhering to industry best practices and established development standards.
• Perform system testing, troubleshooting, and issue resolution during the implementation and post-implementation phases.
• Provide guidance and technical expertise to developers, assisting with complex customization and integration tasks.
• Collaborate with project managers to ensure timely delivery of solutions, managing expectations, and communicating progress effectively.
• Conduct end-user training and provide ongoing support to clients to ensure successful user adoption of CRM systems.
• Stay up to date with the latest developments and advancements in Microsoft Dynamics and Power Platform technologies, incorporating them into solution designs when applicable.
• Proactively identify opportunities for improvement, recommend enhancements, and contribute to the continuous improvement of our CRM solutions and services.
• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications in Microsoft Dynamics and Power Platform are a plus.
• 5 plus years proven experience as a Solutions Designer or similar role, with a strong focus on Microsoft Dynamics and CRM implementations.
• In-depth knowledge of Microsoft Dynamics 365 CRM modules, including sales, marketing, customer service, and finance and operations, and their customization capabilities.
• Proficiency in configuring and customizing Microsoft Dynamics 365 using tools such as Power Apps, Power Automate, and Power BI.
• Strong understanding of CRM implementation methodologies, best practices, and industry standards.
• Experience with data migration, integration, and reporting tools for Microsoft Dynamics and Power Platform technologies.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical CRM solutions.
• Effective communication and interpersonal skills to collaborate with clients, stakeholders, and technical teams.
• Ability to work independently and as part of a team, managing multiple projects and priorities simultaneously.
• Strong commitment to delivering high-quality solutions on time and within budget.
• Experience in other Microsoft technologies and platforms, such as Azure and SharePoint, is a plus.

Qualifications

Job Rewards and Benefits