Title: Manager of Supportive Housing - Nikao
Reports to: Director of Supportive Services
Posting: #23-19
Department: Supportive Housing
Compensation: $60,000+ commensurate with experience
Schedule: 9:00am 5:00pm, Sunday to Thursday, (75 Hours bi-weekly)
Posting Closing Date: August 1, 2023 at 4pm
Organizational Focus:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Position’s Primary Objectives:
The Supportive Housing Manager is accountable for the successful and efficient operation of a supportive housing site, including:
- providing leadership to a dedicated team in the delivery of services and programs to tenants;
- ensuring policies, procedures and obligations associated with property management are implemented and adhered to; and
- contributing as a member of the organization’s management team to achieving and advancing the organization’s vision, strategic goals and operational objectives.
Key Responsibilities:
1. As a member of the organization’s management team, the position is accountable for:
participating in strategic planning and decision-making related to policy development, staffing and human resource management, budget processes/issues and fund development/management; meeting regularly and collaborating with management colleagues to create solutions that advance the successful, efficient and effective delivery of programs; raising issues for senior management’s attention that may have a broad implication such as critical incidents, community/stakeholder relations and operational issues; and providing recommendations and input regarding performance measurement and operational indicators, program changes, funding strategies and other issues that advance the organization’s vision and goals.2. Leads a dedicated team by providing clear and consistent direction and promoting the team’s success through orientation, mentoring and guidance, and performance management:
inspires and engages team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration and transparency; consults and collaborates with the organization’s Manager of Human Resources regarding human resources, staffing issues and initiatives including recruitment, on-boarding (probationary period and orientation) and adheres to related policies and procedures; implements, in close consultation with the Senior Manager of Supportive Services, the organization’s performance management program to enhance retention and support succession planning through rewards and recognition, career advancement and learning and development strategies and initiatives; responds pro-actively to employee relations issues and seeks support from the Senior Manager of Supportive Services and from the management team as necessary to ensure positive outcomes; supports student practicum and volunteer placements; and works closely with the Finance team regarding payroll and benefit issues for staff. 3. Manages the successful implementation, daily operations and on-going evaluation of the Supportive Housing program:
schedules staff, oversees daily operations, plans, organizes, assigns and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met; directs staff in the creation and maintenance of tenant programs that encourage and support personal growth and help tenants develop life skills; provides oversight and/or intervenes to resolve daily operational and high profile tenant relations issues; ensures staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; takes immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports; monitors program outcomes by overseeing or conducting program evaluations according to established guidelines and schedules; compiles monthly statistics and other measurement data and submits to senior management; ensures compliance with the terms and conditions of progr