Front Desk Receptionist
CSN Collision Centres, Canada
Job Description
About CSN Emeryville Collision
CSN Emeryville Collision has been servicing the Windsor and Essex County area since 1976. As a family owned facility, CSN Emeryville Collision has upheld a high level of quality service. CSN Emeryville Collision is OEM Certified with a number of makers and has a large volume of DRP partnerships with the Insurance Companies. Guaranteeing the trust and integrity to their customers as well as their Employees. Investing in their staff and new equipment to keep up with technology and repair techniques, CSN Emeryville Collision continues to grow. When we meet by accident, we service for life, is the slogan CSN Emeryville Collision founded and continues to achieve. As a one stop automotive facility, CSN Emeryville Collision also offers a full Mechanical Department, Rustproofing, glass repair and more.
We are currently looking for a front desk receptionist to join our team. The front desk receptionist plays a pivotal role in ensuring that our valued customers have a positive and professional experience from the moment they step into our establishment. As the first point of contact, the receptionist warmly greets and assists customers, managing appointments, inquiries, and administrative tasks. The primary objective is to provide exceptional customer service, maintain organized communication, and contribute to the seamless operation of our shop.
Primary Objectives of the Role
- Greet and welcome customers in a friendly and courteous manner.
- Handle incoming calls, emails, and in-person inquiries with professionalism and efficiency.
- Schedule and manage appointments, coordinating with team members for status updates.
- Communicate effectively with customers about repair processes and insurance-related matters.
- Maintain accurate records of customer interactions and appointments.
- Follow established communication protocols using phone, email, or text as appropriate.
- Monitor repair requests and assignments, coordinating appraisal appointments and confirming drivability.
- Record administrative data and import assignments into the system.
- Schedule insurance or private repair appointments, explaining rental eligibility when necessary.
- Verify deductibles and communicate relevant information to customers.
- Assist customers with rental bookings and ensure smooth transitions.
- Prepare necessary paperwork for claims, rentals, and repairs.
- Receive and process payments from various sources.
- Manage files, invoices, and administrative documents.
- Collaborate with colleagues in a professional and courteous manner.
- Maintain office organization and cleanliness.
- Update management systems, ensuring accuracy of dates and notes.
- Handle customer reviews and facilitate obtaining Google reviews post-repair.
- Adhere to safety protocols and use personal protective equipment.
- Other duties as required to support shop operations.
Requirements
Qualifications, Experience and other requirements:
- 1 year of administrative experience or completion of Administrative Assistant Program. Effective verbal and written communication in English.
- Problem-solving and critical thinking abilities.
- Customer service and Customer relation experience an asset
- Independent and self-motivated work style.
- Attention to detail and accuracy.
- Customer service-oriented mindset.
Personal Attributes:
- Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
- Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English amp; (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
- Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
- Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
- Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
- Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
- Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
Benefits