Customer Fulfillment I (6 Month Term)
ATB Financial, Canada
Job Description
OUR BOTTOM LINE IS DIFFERENT.
There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertanseven the ones who aren’t our clients.
Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.
Job Number: REQ6644
Location: Calgary, AB (Hybrid with requirement to be on site 1-2 days per week)
Apply by: August 27, 2023
Paygrade: F-OTH
System Title: Fulfillment Operations I
# Positions available:
Leader Name: William Tse
Work Arrangement: Hybrid: You’ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.
As ATB’s next Customer Fulfillment Specialist, this role will focus on preparing and reviewing mortgage instructions and documentation and updating collateral details to ensure ATB’s collateral book of record is accurate and whole.
- Understands the range of applicable transaction activities at ATB (including by AOEs and strategic groups) and can handle requests from across the enterprise (e.g., front-line staff)
- Carries out all transactional amp; processing activities related to transactions
- Monitors processing of transactions
- Troubleshoots first-level technical issues, and escalates issues where appropriate
- Performs quality assurance and ensures adherence to departmental guidelines and established SLAs
- Support in development and maintenance of process job-aids
Requirements
As the ideal candidate you possess:
- Understanding of loan products, preferably mortgages and land secured products, and have demonstrated a high level of accuracy and attention to detail.
- Excellent understanding and knowledge of ATB related systems (Ex: CSA, Portal, BOX, SAP, CRM, CMS, GSuite, ServiceNow).
- Strong written/verbal communication with the ability to professionally communicate with external partners, team members and business partners across many levels.
- Strong understanding of Lean Methodology to be able to understand and apply the various principles and processes.
- Solid administrative, organizational, and priority planning skills to meet established deadlines and commitment agreements, keeping our clients at the heart of every request.
- Positive proactive attitude and ability to collaborate well with others but also able to work independently as needed.
- The commitment to living our ATB ID, our Purpose and our strategy so that we can achieve the results that are critical to our success as an organization.
At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!
Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.
Online applications are preferred. Please let us know if you require any accommodations.
Benefits
Be great. Be you. Believe.
We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.
What happens next?
Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.
Stay in touch!
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