Collision Damage Estimator
CSN Collision Centres, Canada
Job Description
About CSN Glen-Merritt Group
Multi-location, with over 50 years of experience to exceed our customers expectations with efficient and comprehensive selection of repairs and enhancement services and high-quality results performed by a team of leading motor vehicle technicians.
We are looking for a Collision Damage Estimator who will provide detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and proved clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.
Primary Objectives of the role
- Set reasonable expectations for the customer, and educate them on the repair process
- Have thorough understanding of estimating software, required to process estimates.
- Gather information that may be required from the insured.
- View vehicle with customer to highlight accident related damage, and previous damage non claim related.
- Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
- Determine if a vehicle is drivable or non-drivable
- Determine is a vehicle requires disassembly for an accurate estimate.
- Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed.
- Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.
- DATA- Ensure proper dates are inputted in the estimating systems- real time dates.
- Ensure correct rate profiles are being selected.
- Schedule sublets.
- Upload and monitor claims for approval.
- Quality Control, ensure final product is ready for delivery to customer.
Requirements
Qualifications, Experience and other requirements:
- At least 3 to 5 years of experience working as a Collision Estimator.
- At least 3 years’ experience with Mitchell Connect and Audatex at a proficiency level.
- Valid Driver's License.
- Knowledgeable and be up to date in various Insurance DRP practices/guidelines is an asset.
- I-CAR training would be an asset.
Personal Attributes:
- Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
- Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English, with the ability to communicate and interact effectively with co-workers.
- Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
- Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
- Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
- Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
- Customer centric: Follows-up with customers during and after the delivery of services to ensure that their needs have been met. Keeps clients up-to-date on the progress of the services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizes customers’ issues and address them accordingly.
- Negotiation skills: Identifies main negotiating points of a given issue and engages in negotiation. Listens to differing points of view and promotes mutual understanding.
- Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
Benefits
- Health, Dental, Vision, Life and Ltd and paid vacation.
- Salary negotiable based on experience.
Schedule:
- 7:00 AM - 4:00PM, Monday to Friday
Career Path: As CSN Glen-Merritt Group continues to grow, other career opportunities may become available.
Disclaimer: This job description ma