MS Knowledge Network Navigator (Bilingual)
MS Canada, Canada

We have a bold vision of a world free of multiple sclerosis (MS). For 75 years, we have been living our mission to connect and empower the MS community to create positive change and you can be part of that! Our team is looking for a Bilingual MS Knowledge Network Navigator on a full-time status basis working 35 hours per week, during the hours of 9am to 5pm PT(12pm-8pm ET). We support flexible work options; with some purposeful based in-person meetings, based on your location. Please apply by September 10, 2023.

Discover. Innovate. Act

We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand and halt disease progression and ultimately prevent MS from happening in the first place.

To learn more about MS Canada, the impact we make, and what makes this a great place to work, we encourage you to visit www.mscanada.ca.

The impact you will have:

The MS Knowledge Network Navigator is the first point of contact for the organization. This role guides individuals to appropriate resources, programs, and services and provides critical front-line support to Canadians living with and impacted by MS.

• Continuously maintains current and accurate knowledge about the organization and MS knowledge network to respond effectively to inquiries.
• Provides excellent standards of service by guiding MS community members to a broad variety of resources from the MS network, such as current programs, supports, and services.
• Proactively and continuously collects and disseminates information and resources on MS knowledge.
• Assesses and documents MS community members needs and concerns and help guide MS community members with issues they encounter

Requirements

Our ideal candidate:

• Is fluent in English and French (written and verbal)
• Has knowledge and experience working with persons affected by MS
• Has exceptional skills for active listening, effective knowledge transfer, and empathetic communication, verbal and written
• Delivers excellent customer service and interpersonal skills and experience with managing distress/crisis situations
• Has a high level of computer skills, keyboarding, and operating within a database
• Has the ability to engage in, and apply, continuous learning related to multiple sclerosis, and its management
• Is a self-motivated and a multi-tasker with the ability to work independently and as part of a team
• Has solid research skills and ability to analyze and synthesize complex information appropriate for various audiences

Benefits

What we offer

At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

• Competitive health and dental benefits package, spending accounts, and gender affirmation coverage,
• Opportunity to secure your financial future with retirement plan matching,
• Investment in your professional growth and development,
• Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends,
• Support work life balance through flexible schedules, with hybrid work arrangements

MS Canada is dedicated to upholding diversity, equity, inclusion and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive.

We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required, if contacted.

All positions at MS Canada will require a background check in compliance with our Screening Measures Policy.

We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land.

Agent/agente info-SP (bilingue), Réseau de connaissances sur la SP

Nous sommes guidés par une vision audacieuse, soit celle d’un monde sans sclérose en plaques (SP). Depuis 75 ans, nous poursuivons notre mission, laquelle consiste à mobiliser la collectivité de la SP en vue de la réalisation de progrès notables. Vous pourriez vou

Job Rewards and Benefits