Business Systems Analyst
MealSuite, Canada
Job Description
Job Posting Details
MealSuite,an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 120 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care.
A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
We’re looking for our first Business Systems Analyst to join our Customer Experience team. Reporting to the Head of Customer Experience, you’ll be managing MealSuite’s internal systems to improve operational efficiency.
A day in the life as a Business Systems Analyst:
- Act as subject matter expert for Salesforce, Zendesk, and other systems used internally by MealSuite employees
- Translate business requirements into actionable system changes
- Work closely with the Head of Customer Experience and other stakeholders to assess current and future states, perform gap analyses, and propose solutions
- Identify and communicate risks, dependencies, and constraints for all assignments
- Develop tools/processes for automation and monitoring to improve efficiency and reduce operational risk
- Create and maintain process and system documentation
- Own and track successful change management throughout process changes and new process implementations
- Maintain system processes by troubleshooting and resolving workflow or integration issues
In the first 6-12 months, you’ll be successful at reaching these milestones:
- Master the various operational tools and systems used throughout MealSuite
- Review existing workflows and create a prioritized list of improvements
- Successfully implement numerous workflow and process changes with a demonstrated time savings for participating team members
- Take the lead to not only implement process improvements, but craft the solution from start to finish, in collaboration with other team SMEs
- Demonstrate the ability to efficiently communicate changes to those impacted and apply constructive feedback
If the below describe your knowledge, experience and character, then this role could be for you:
- I have knowledge of Salesforce and other software systems
- I gained my knowledge through formal education, 2+ years of direct experience in business systems analysis, or a combination of both
- I have experience in the tech sector and have ideally worked for a SaaS company
- I am able to take direction and work autonomously to deliver business outcomes
- I get most excited about optimizing processes
- I have a proven ability to learn new systems quickly
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!
Why you’ll love working at MealSuite:
- We are passionate people that care about others. The heart of what we do comes down to our mission to: Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here
- We focus on creating a progressive culture that values teamwork, listens to all voices and entrusts team members with tasks that make a significant impact within our industry. Learn more about our values at MealSuite.com/Careers and see what our teammates have to say about working for MealSuite.
- We take care of our employees too! Here are just a few of the great things we offer:
- Unlimited paid time off. Yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- 100% company paid benefits for you and your dependents including, healthcare, dental, extended health care (including massage, physical therapy,