Customer Service Associate - Calgary (15729)
Getty Images, Canada
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 14, 2023
Last Date
Nov 14, 2023
Location(s)
Job Description
Customer Service Associate Duration:Permanent Location: Calgary, Canada Start: ASAP
Additional: Availability to work non-traditional shifts (e.g. evening and weekend shifts)
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales amp; service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, is vital to our team and leads naturally into a sales position.Your Next Challenge:
Group RRSP Matching ProgramSave for retirement by making contributions consistently and conveniently through payroll deductions. Plus, Getty Images will match 100% of your contributions, up to a maximum of 3% of your base salary! Contributions are taken from your gross pay BEFORE payroll taxes are calculated resulting in an immediate tax reduction. Participation is voluntary so you must enroll in the plan for contributions to begin.Learning amp; GrowthWe value continuous learning and development to help everyone develop
Additional: Availability to work non-traditional shifts (e.g. evening and weekend shifts)
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales amp; service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, is vital to our team and leads naturally into a sales position.Your Next Challenge:
- Receives and processes inbound sales queries from clients via telephone, email and online chat function.
- Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
- Encourages and enables customer to self-serve.
- Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handles customer requests for service related to password resets, download issues, technical questions, etc.
- Creates research Customer Relationship Management (CRM) tickets
- Strong interpersonal, organizational and communication skills
- Strong attention to detail
- Strong customer service skills, and the ability to build and maintain relationships via telephone and email
- Proficient computer literacy (Internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
- Experience with Salesforce preferred
Group RRSP Matching ProgramSave for retirement by making contributions consistently and conveniently through payroll deductions. Plus, Getty Images will match 100% of your contributions, up to a maximum of 3% of your base salary! Contributions are taken from your gross pay BEFORE payroll taxes are calculated resulting in an immediate tax reduction. Participation is voluntary so you must enroll in the plan for contributions to begin.Learning amp; GrowthWe value continuous learning and development to help everyone develop
Job Specification
Job Rewards and Benefits
More Jobs like this Job
Getty Images
Information Technology and Services - London, United Kingdom
© Copyright 2004-2024 Mustakbil.com Canada's No 1 Jobs Site, All Right Reserved.