Parts Coordinator
CSN Collision Centres, Canada

CSN West End is the premier auto body shop in Chilliwack, British Columbia. We are proud to be the go-to auto body shop in the area, and we don’t take that responsibility lightly. Since our inception, we have been dedicated to providing the highest quality vehicle repairs of any collision centre in the area. Between our quality repairs, quick turnaround times, competitive rates, and first-class customer service, Chilliwack residents know they can trust the CSN West End team to get the job done.

Summary

The role of a Parts coordinator is to efficiently process and manage parts for the collision facility. Parts are a main artery of a collision facility, which is an integral part of the operation and performance. The parts coordinator must have a sense of urgency and an attention to detail. The parts coordinator assists with parts from start to finish.

Primary Objectives of the Role:

• Receive parts orders from various vendors, confirm parts billed are in hand and accounted for.
• Sign for order with vendor.
• Check parts for shipping damage.
• Minimize parts delays by capturing mistakes. Mirror match parts to dissembled parts or photos in management system for accuracy. (proper options, finish, correct side of vehicle, quantity)
• Receive parts on hand immediately in management system upon arrival, scan invoice into management system, and process invoice for payment as per shop payables policy.
• Enter PPC’S Part price changes make team aware for supplement.
• Organize parts and track for easy location, store parts safely to avoid loss or damage. Label with RO Information.
• Monitor the RO parts order.
• If parts order is not 100% fulfilled work with estimator and other team members to get updated ETAS daily on items, (higher focus on repairs that are WIP, or non-drive claims)
• Provide detailed update on parts orders and ETAS to estimator, techs, production staff.
• Assist Techs in locating ordering items required parts, fluids, hardware etc
• Stage parts for repair going in to production, ensure techs have everything required.
• Process returns for parts with vendor, track credits.
• Re-order parts where required track ETA and update team members.
• Keep parts area neat and organized, ensure receiving area is free for deliveries.
• Practice health and safety guidelines when moving heavy items, and using ladders, or other equipment.
• Assist Estimator with parts sourcing for claims. (Part pricing, availability, confirmations, finding vendors)
• Have up to date WHMIS training, knowledge of Information Security PIPEDA

Requirements

• 1 year of related experience in a fast-paced, team-oriented environment such as warehouse, shipping and receiving experience would be an asset.
• Valid ‘G’ Class Driver’s license
• Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years;
• I CAR training/certification is an asset
• Knowledge of inventory management and systems an asset i.e. (car part.com, OE Link, Cross Canada)
• Knowledge of Body Shop Connect is an asset.
• Computer literate with proficiency using basic programs such as Windows and Outlook.
• Able to lift up to 50lbs occasionally.

Personal Attributes:

• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English, with the ability to communicate and interact effectively with co-workers.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.

• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension

• Ability to deal with difficult customer situations and maintain composure under pressure
• Strong negotiation skills

Benefits

• Supplemental Pay: Overtime Pay
• Benefits: Health benefits of Medical, dental, and for disability

Job Rewards and Benefits