Transit Dispatcher/Administrator
Voyago, Canada
Job Description
Part Time Transit Dispatcher/Administrator
We Are The Employer Brand of Choice. It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.
And our employees would agree, having selected us as a Great Place To Work through the annual survey measuring Employee attitudes at Voyago.
Here’s a look at what makes us A Great Place To Work:
84% Agreed Voyago is a physically safe place to work
80% Agreed I can be myself at Voyago
81% Agreed Management has kept me well-informed
A Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.
Help shape the future of mobility. Voyago is currently recruiting for a Full Time Transit Dispatcher/Administrator in Woodstock.
Voyago is Ontario’s Leading Mobility company, a subsidiary of Transdev. We’re hiring dynamic, high achievers looking to be Difference Makers within the industry. Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.
Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.
Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.
Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards. Voyago is proud to be recognized as one of Canada’s Safest Employers and a recipient of the Excellence Award for several years.
We are People and Safety First. So come join us and help shape the future of mobility at a Great Place To Work company.
Primary Responsibilities
Reporting to the transit supervisor, the Transit Dispatcher/Administrator is responsible for dispatching drivers, assists in incident reporting, is knowledgeable about the regional area and can provide solutions and/or alternatives for drivers. A large component of this role is assisting with administrative tasks and providing a high degree of customer service in a fast-paced work environment.
Requirements
- Schedule new bookings and coordinate with drivers regarding changes
- Utilize radio to communicate effectively with all on route drivers
- Identify all drivers active on routes are on time to ensure customer satisfaction
- Manage and pull a variety of reports as per the managers directive
- Answer phones, and email correspondence in a professional and courteous manner
- Take responsibility for the Emergency Response Plan in the event of a serious collision
- Possess clean Criminal Record Search
- Excellent time management, organization, and communication skills
- Proficient in computer software experience in MS Office (Word amp; Excel)
- Strong customer service experience
- Shift: Full Time; Monday, Wednesday Friday: 8am 3pm, Tuesdays: 8am- 7pm, Odd Saturday: 8am 3pm.
Benefits
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.