The Development Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating, and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (CSMI), at the Sensplex facilities. This position is based primarily out of Bell Sensplex, however will involve regular time spent at other CSMI-managed facilities (including the Richcraft Sensplex amp; Cavanagh Sensplex). The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.
Main Responsibilities
Ongoing
- The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to):
- Hockey camps
- Weekly hockey skills sessions
- Specialty hockey clinics
- Youth learn to skate programs
- Senators Spring AAA Hockey Program
- Prospect camps
- Youth Spring and Summer Leagues
- Other programs
- In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI.
- Build amp; manage relationships with program clients
- Preparation of schedules for programs and leagues
- Responsible for ensuring that all aspects of programs are professionally executed
- Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach
- Responsible for preparing individual program budgets, forecasts, and final financial reports
- Execute program marketing plans and assist with the development of these plans
- Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies.
- Attend third party events or locations with the goal of promoting CSMI-run programs.
- Develop and deliver presentations to large groups (including minor hockey coaches and executives)
- Responsible for payment collection for all programs
- Responsible for the hiring amp; continuous training, coaching/mentoring amp; evaluation of part-time staff
- Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)
- Dealing with parents, coaches, and hockey executives on a regular basis
- Manage content of related program pages on CSMI websites
- Pre amp; post program communication (written amp; oral) with all clients including phone, email, and in person
- Ensure relevant information is communicated in an accurate and timely fashion to all program participants
- Maintain program files for waivers, and program-related revenue and expense back-up
- Supervise part-time employees, interns, and coop students as required
- Serve on interdepartmental committees as requested or required
- Occasionally assist with the execution, planning or marketing of CSMI run hockey tournaments
- Responsible for following policies amp; procedures set out by programs department management and the Senators Sports amp; Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health amp; Safety related)
- Other duties as requested by the Manager, Development Programs or Director, Hockey Programs
Requirements
Qualifications
- University Degree or College Diploma in a sports or business related field
- Must have an intimate knowledge and understanding of the game of hockey
- Excellent written and oral communication skills (written communication competency test may be required during application process)
- Knowledge of and experience with youth programming
- Minimum of two years customer service experience (education in this area is an asset)
- Previous experience in event or program planning amp; executing
- Must be proficient with MS Office applications (Excel, Word, Outlook) with special emphasis on MS Excel
- Bilingualism is an asset (oral amp; written English amp; French)
- Excellent supervisory skills amp; relevant experience
- Must be a team player
- Very strong work ethic
- Ability to work under pressure situations and deal with difficult people on a regular basis
- Ability to meet tight deadlines
- Must hold a valid driver’s license and have own means of transportation
- Must be available to work evenings, as well as weekends and holidays
Application deadline: November 10, 2023.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a pe