" As a LEAP expert, I see how much good we can do every day for lawyers and their clients."
Practice Advisor, Toronto, CA
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.
Meet the Practice Management team
Our Practice Management Teams are the passionate product experts building trusted client relationships that turn new customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others.
From complaint handling and cancellation management to data extraction and legal services, the team makes sure joining LEAP is as simple and intuitive as humanly possible.
You’ll discover all the ins, outs, and unique challenges of our clients as you connect them to cutting edge software that helps them be more productive and profitable.
The role would suit an individual who enjoys working in a high-pressured environment, can execute tasks quickly and efficiently and work autonomously, as well as in a team. We are looking for someone who is a contributor of ideas and who wants to progress their career in a high performing culture and high growth company. This role is based on a hybrid job model with 2/3 days in the office and 2/3 days working from home.
You will oversee processes for minimizing churn and driving product value, ensuring retention revenue growth and satisfaction. This job focuses on the continued use and adoption of the software by our clients through further training and communications.
You must have the ambition to perform in a fast-paced environment, be able to think quickly on your feet and solve problems. Your never give up attitude is essential.
You will be responsible for the following:
Preferred (but not required):
What you'll get