Member Service Representative - Southview
Servus Credit Union, Canada
Job Description
Posting Closes: November 28, 2023, 4:00pm MST
Employment Status: Casual (no minimum guarantee of hours)
Compensation: $20.07- $25.08 per hour
Servus is growing! We are currently looking for a Member Service Representative at our Southview Branch - Medicine Hat.
Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. Reporting to the lt;Supervisor Member Service / Assistant Manager Member Servicegt; you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:
- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange amp; cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
- Contributing positively to branch morale and a cohesive work environment
Requirements
To qualify, you must have customer service or sales experience, cash-handling experience, and a high school diploma.
Although not required, the following experience, education/certificates are valuable assets:
- Previous experience working with a financial institution
- Post-secondary education in Finance (or related studies)
Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates with enthusiastic energy, impeccable communication skills, and who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!
Benefits
Why Choose Servus?
Benefit packages are more than just health and dental coverage, we offer our employees flexible and practical benefits that make sense for all seasons of life.
Some of the benefits our employees love include:
- Immediate financial service benefits: No-fee bank accounts, low staff rates on loans, mortgages, and Servus Mastercards, and interest rate increases on deposit products!
- Flexible health and dental benefits you choose what works best for you
- 100% matched Group RSP programs and pension plan options
- Life insurance, travel insurance, and short and long-term disability
- Vacation purchase program
- Personal care days
- Flexible health and/or wellness spending account
- Employee/family assistance program
By creating a healthy and inclusive work environment and providing employees with the tools and support they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:
- A supportive and engaging working environment
- A total rewards strategy that includes recognition for a job well done
- Training and learning programs to support professional and personal growth
- Opportunities to get involved and give back. If you are interested in work for a company who has a proven record of corporate social responsibility check us out!
What happens next?
Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes. Only candidates being considered will be contacted.
We are building a culture where diversity, equity, inclusion, and belonging are at the center of why we work and how we work. Should you require an accommodation during the application and selection process, please contact