Job Summary
The Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (CSMI), at the Sensplex facilities. The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.
This position will be based primarily out of theRichcraft Sensplex (Ottawa East) or Bell Sensplex (Ottawa West), but will involve work at all three Sensplex locations, including Cavanagh Sensplex (Kinburn).
Duration: this is a 9-month contract position.
Main Responsibilities
- The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to)
o Youth hockey camps and clinics
o Adult hockey league with an account representative approach
o Youth spring amp; summer leagues as the main contact for the West League
o Assist in the management and operation of Tournaments
- In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI
- Build amp; manage relationships with program clients
- Preparation of schedules for programs and leagues
- Responsible for ensuring that all aspects of programs are professionally executed
- Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach
- Responsible for preparing individual program budgets, forecasts, and final financial reports
- Execute program marketing plans and assist with the development of these plans
- Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies
- Attend third party events or locations with the goal of promoting CSMI-run programs
- Develop and deliver presentations to large groups (including minor hockey coaches and executives)
- Responsible for payment collection for all programs
- Responsible for the hiring amp; continuous training, coaching/mentoring amp; evaluation of part-time staff
- Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)
- Dealing with parents, coaches, and hockey executives on a regular basis
- Manage content of related program pages on CSMI websites
- Pre amp; post program communication (written amp; oral) with all clients including phone, email and in-person
- Ensure relevant information is communicated in an accurate and timely fashion to all program participants
- Maintain program files for waivers, and program-related revenue and expense back-up
- Supervise part-time employees, interns, and coop students as required
- Serve on interdepartmental committees as requested or required
- Regularly assist with the execution, planning and marketing of CSMI run hockey tournaments.
- Responsible for following policies amp; procedures set out by programs department management and the Senators Sports amp; Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health amp; Safety related)
- Other duties as requested by the Programs Administrator or Director, Hockey Programs
Requirements
- University Degree or College Diploma in a sports or business related field
- Must have an intimate knowledge and understanding of the game of ice hockey
- Excellent written and oral communication skills, written communication competency test may be required during interview process (please upload a cover letter, as well as your resume)
- Knowledge of and experience with youth programming
- Minimum of two years customer service experience (education in this area is an asset)
- Previous experience in event or program planning amp; executing
- Must be proficient with MS Office applications (Excel, Word, Outlook) with special emphasis on MS Excel
- Bilingualism is an asset (English and French)
- Excellent supervisory skills amp; relevant experience
- Must be a team player
- Very strong work ethic
- Ability to work under pressure situations and deal with difficult people on a regular basis
- Ability to meet tight deadlines
- Must hold a valid driver’s license and have own means of transportation
Senators Sports amp; Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human res