Estimator
CSN Collision Centres, Canada

CSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

CSN Dundas Valley Collision is an multi award-winning auto body repair shop, including 2023 CSN Collision Centres Shop of the Year. We offer quality collision repairs to Dundas and surrounding areas, including Hamilton, Dundas, Ancaster, Waterdown, and Flamborough for over 40 years.

This position is crucial to the productivity, image, and reputation of CSN Dundas Valley Collision Centre.

Summary

The role of the Appraiser/Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and prove clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Primary Objectives of the role

• Set reasonable expectations for the customer, and educate them on the repair process
• Have thorough understanding of estimating software, required to process estimates.
• Locating assignments from insurer and understanding the requirements. Understanding terms on assignment LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.
• Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.
• Gather additional information that may be required from the insured.
• View vehicle with customer to highlight accident related damage, and previous damage non claim related.
• Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
• Determine if a vehicle is drivable or non-drivable
• Determine is a vehicle requires disassembly for an accurate estimate.
• Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed.
• Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.
• DATA- Ensure proper dates are inputted in the estimating systems- real time dates.
• Ensure correct rate profiles are being selected.
• Communication ensure the claim and important details are communicated to the insurer and customer. For example when a vehicle is scheduled, or any delays.
• Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.
• Schedule sublets.
• Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.
• Keep estimate accurate throughout the repair process with supplement, part price changes, and any additional communications to insurer required.
• Upload and monitor claims for approval.
• Sell customer pay/ third party pay estimates
• Send final supplement/final bills to insurer for approval Goal 48 hours post-delivery where possible.
• Ensure final authorization is noted in management system, and final amounts match for proper closing of file in management system.
• Quality Control, ensure final product is ready for delivery to customer.
• Deliver vehicle to customer, explain repair where required.

Requirements

• Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment) and knowledge of Information Security PIPEDA
• Utilize Mitchell Connect and Audatex software, knowledge of BodyshopConnect is an asset
• At least 2 years of experience working as a Collision Estimator
• At least 2 years’ experience with Mitchell Connect and Audatex at a proficiency level.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Valid Class G Driver's License
• Knowledgeable and be up to date in various Insurance DRP practices/guidelines.
• I-CAR training would be an asset

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously

Job Rewards and Benefits