Alert Management Specialist (Part Time)
Blackline Safety, Canada

At Blackline Safety, we protect people from daily hazards and help to get them home safely by offering 24/7 emergency response. We are seeking multi-lingual, resilient, and focused professionals to be part of our Safety Operations Centre at Blackline Safety, a company that values hard work, dedication, and development.

About Blackline

We monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Our products are used to keep people safe in the event of falls, missed check-ins, man-downs and in the event of exposure to explosive or toxic gasses. Our design, development, sales, marketing, support, and production lines are all in-house at our headquarters in Calgary, AB. We are currently seeking to fill a Full-Time position. Training for this position will be during the week 7:30 am to 4:00 pm for the duration of 4 weeks.

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What will you do?

• Monitor the safety of our customers' personnel
• Manage emergency alerts and follow escalation protocols professionally, with efficiency
• Respond to emergency situations with calm and confidence
• Provide basic troubleshooting and technical support when an alert is triggered
• Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
• Provide excellent customer service
• Maintain records and prepare reports

What we need from you:

• Fluency in written and spoken English, required
• Fluency in French/Spanish is an asset
• Fluency in other languages is an asset
• The ability to maintain a high and consistent volume of calls
• The ability to remain calm in time-sensitive and stressful situations
• The ability to think critically, receive limited information and make decisions based on training
• Proficiency with computers, web-based programs and the ability to use multiple monitors at once
• The ability to work independently with limited supervision
• Strong attention to detail
• Previous experience in customer support and/or customer service or dispatch environment is an asset

All applicants must successfully pass a criminal background check and a drug and alcohol test.

Position Overview

• Full-time salaried position: compensation to match your experience and talent.
• Rapidly growing tech company expanding globally.
• Extended Health and Dental benefits, along with a wellness program.
• Employee Family Assistance Program.
• Educational Assistance Program.
• Patent Program
• Company stock purchase plan with matching RSP contributions.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

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