Member Service Advisor - Seton
Servus Credit Union, Canada
Job Description
Posting closes: December 21, 2023/8:00 am/mountain
Employment Status: Part time, permanent 20 hours per week
Compensation: $21.88 to $27.35 per hour (based on experience)
Servus is growing! We are currently looking for a Member Service Advisor at our Seton Branch opening in Calgary in the spring of 2024.
Reporting to the Branch Manager, your primary goal is to effectively respond to member inquiries by maintaining a high level of knowledge relating to our products and services, manage traffic flow within the branch, aid members, and complete a variety of administrative tasks effectively and efficiently.
More specifically, the scope of your responsibilities will include, but are not limited to:
- Achieve or exceed assigned sales and referral goals.
- Enthusiastically participate in and assist in the creation of corporate and branch campaigns, and marketing/business development plans.
- Identify, solicit, and close sales opportunities; offer appropriate Servus products and services to members in response to stated needs, as well as in response to clues indicating unstated needs.
- Build member confidence, loyalty, and trust through the delivery of superior personalized service and the referral or sale of customized financial solutions.
- Direct telephone and in branch traffic flow to ensure that member needs are met in a timely manner. Welcome members who arrive for appointments and manage branch calendar.
- Recognize and celebrate team successes.
Requirements
To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.
Although not required, the following are valuable assets:
- Previous experience working with a Financial Institution
- Post-secondary education in Finance (or related studies)
Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates with enthusiastic energy and impeccable communication skills who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!
Benefits
Why choose Servus?
Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career building opportunities. Some of our benefits include:
- Immediate financial service benefits
- Group RSP programs available after 3 months
- 6% vacation rate
- Flexible group benefit plan
- Flexible health and/or wellness spending account
- Employee/family assistance program
- Profit Share
Servus is building a culture where diversity, equity, inclusion, and belonging are at the center of why we work and how we work. If you want to join a team of community leaders passionate in making an impact, apply now!
What happens next?
Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at with the position and location you are interested in.