Mandate:
Reporting to the department manager, the Customer Service Representative will act as the primary contact for assigned customer accounts in the warehouse and support warehouse operations by providing timely and efficient service to all customer inquiries.
Additional responsibilities include, but are not limited to:
• Interact with the client(s) and Delmar’s accounting department regarding billing inquiries.
• Assist customers with questions, inquiries, complaints, or special requests.
• Research and analyze data to address operational challenges and enhance customer service.
• Proactively contribute to the identification and resolution of quality enhancements.
• Monitor projects, ensure customer compliance, and facilitate new customer onboarding.
Requirements:
• Proficient in Microsoft Office and Windows-based applications
• High school diploma or equivalent
• Previous experience in 3PL industry with a focus on customer service
• Proficient in WMS (Warehouse Management System)
• TECSYS experience is considered an asset.
What You Offer:
• Strong analytical skills, interpersonal communication and listening skills
• Ability to work independently (drive and self-motivation) and in a team environment
• Excellent attention to detail, problem solving and follow-up.
• Strong organizational skills, able to work efficiently in a fast-paced environment.
What We Offer:
• Equal opportunity employer
• Competitive compensation
• Comprehensive Benefits package, including fitness reimbursement program(s)
• Education Reimbursement Program
• Balance between work and home life