About Us
AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.
About the Role
We are seeking a motivated and customer-oriented individual to join our dynamic team as a Customer Service and Sales Support Representative. This role plays a crucial part in ensuring a seamless experience for our clients by liaising with internal inside sales resources and external outside sales teams. The successful candidate will be a key player in driving customer satisfaction and supporting sales efforts.
Responsibilities
- Collaborate with internal inside sales resources and outside sales teams to provide exceptional customer service and support.
- Respond to customer inquiries, providing product information, technical assistance, and guidance on cladding and facade solutions.
- Process sales orders and ensure accurate and timely order fulfillment.
- Manage and resolve customer issues or concerns in a professional and efficient manner.
- Coordinate with various departments to address customer needs and facilitate smooth communication between teams.
- Assist in the preparation of sales proposals, quotes, and presentations.
- Maintain accurate and up-to-date customer records in the CRM system.
- Stay informed about industry trends, product updates, and competitive offerings.
Requirements
- 3-5+ years in a customer facing sales or customer service environment
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a focus on building and maintaining positive relationships.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
- Collaborative team player with a proactive and problem-solving mindset.
- Familiarity with building construction and/or architectural products, cladding, or facades is a plus.
- Proficient in Google Suite, Microsoft Office Suite and CRM software.
Benefits
- Positive work environment
- Competitive benefits
- Bonus and Profit Share
- Salary Range: $60k - $70k (Dependent on Skills amp; Experience)