Apprentice, SmartLife
CNIB Foundation, Canada

Full Time, Temporary (1 month)

New Westminster, BC

Reports to: Head Coach, SmartLife Technology Programs

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Apprentice, SmartLife who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

• Provide personalized and administrative support for CNIB SmartLife clients and customers through all associated programs, including Connecting with Technology, Phone it Forward, Tech Mate, Technology Subsidy, and Tech Fairs programs.
• Assist participants with basic setup and troubleshooting of their iOS devices.
• Assist in the facilitation of in-person and virtual, one on one and group, interactive workshops to inform and instruct blind and partially sighted clients in the use of their iOS, Android, and Windows devices (including built-in accessibility features).
• Assist in required research, project development and implementation, for special initiatives that support organizational goals.
• Assist with outreach to program participants to gather program evaluation feedback, and to promote further program information.
• Respond to program inquiries and register clients to programs with accuracy and within prescribed response times.
• Assist clients and customers in navigating the SmartLife Centre and e-commerce webstore; recommend technology and devices that meet client needs; and facilitate purchase transactions through the Point of Sale system.
• Assist in developing and integrating creative programmatic strategies to engage SmartLife clients and customers, with existing and new SmartLife accessible programs and technologies.
• Assist in informing and educating participants of the current accessible and assistive high-tech solutions through 1:1 and group, in-person, Tech@Home, virtual and digitally recorded demonstrations, and product testing groups.

Requirements

Education and Certifications

• Degree or diploma in related field, or equivalent work experience.

Experience and Qualifications

• Relevant training and experience in a related field.
• Training specific to the position, including teaching basics, orientation to assistive technology, and training in built-in accessibility features such as Zoom, Narrator, and VoiceOver.
• Legally entitled to work in Canada.
• Legally entitled to work according to the relevant provincial/territorial legislation and regulations.
• Excellent verbal and written communication and interpersonal skills and portrays the appropriate professional image.
• Proven administrative, time management, and organization skills; amenable to changing priorities, deadlines, and procedures.
• Advanced computer skills, with proficiency in; iOS platforms, web applications, and MS Office software including Excel, Word Outlook, and Microsoft Office 365.
• Experience and aptitude with accessible and assistive hardware and software.
• Experience with Salesforce an asset.
• Excellent written and oral communications skills, customer services oriented.
• Professional attitude, reliable, results oriented, self-directed, and flexible.
• Consistently exhibits a sensitive, mature, and responsible nature, as well as emotional and social professionalism.
• Must be able to work independently and as part of a team.
• Must be able to travel independently.
• Good interpersonal skills and enjoy teaching others; patient, friendly and empathetic.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Years of service awards and year-round r

Job Rewards and Benefits