About Claris Healthcare:
Claris Healthcare is a leading provider of innovative technology solutions in the healthcare industry. Our flagship product, Claris Companion, is a comprehensive platform designed to improve the well-being and independence of seniors and individuals with chronic conditions. With a strong commitment to delivering excellence, we empower organizations to provide virtual care to patients and seniors at home.
Job Summary:
As a Claris Companion Product Implementations Specialist with non-profit experience, you will play a critical role in supporting the successful implementation of our product within care organizations (e.g. Area Agency on Aging, Meals on Wheels and Related Care Partners), county and state governments. You will work closely with clients, internal teams, and stakeholders to ensure a smooth and effective deployment of Claris Companion. Your expertise in project management, on-boarding, and training of care organization staff will be instrumental in the continued growth of Claris Healthcare.
Responsibilities:
- Collaborate with care organizations to understand their unique needs, goals, and requirements for implementing Claris Companion.
- Serve as the primary point of contact for non-profit clients throughout the implementation process, ensuring clear and proactive communication.
- Conduct thorough assessments of clients' existing systems, workflows, and operational processes to identify opportunities for integration and optimization.
- Develop and execute comprehensive implementation plans, including project timelines, milestones, and resource allocation.
- Provide guidance and training to clients on the setup, configuration, and utilization of Claris Companion, ensuring a seamless transition and user adoption.
- Work closely with cross-functional teams, including Sales, Engineering, and Support, to address client inquiries, resolve issues, and escalate critical matters when necessary.
- Continuously monitor project progress, identify potential risks or challenges, and proactively develop mitigation strategies to ensure successful implementation.
- Conduct post-implementation evaluations to measure client satisfaction, identify areas for improvement, and gather feedback for product enhancements.
- Stay updated on industry trends, best practices, and regulatory requirements related to healthcare technology and non-profit operations.
Requirements
Requirements:
- Bachelor's degree in a relevant field
- Process driven with proven experience in implementing projects within non-profit organizations and/or county governments, preferably in the healthcare or senior care sectors.
- 3 - 5 years of Customer service experience preferably in the healthcare or senior care sectors.
- Strong project management skills with the ability to manage multiple implementations simultaneously, prioritize tasks, and meet deadlines.
- Excellent interpersonal and communication skills to build rapport with clients, understand their needs, deliver training, and effectively convey technical information.
- A deep understanding of non-profit, county, and/or state government service provider operations and the ability to navigate challenges specific to this sector.
- Proficiency in Microsoft Office: Powerpoint, Excel, Word.
- Proficiency in healthcare technology systems and software applications.
- Self-motivated and adaptable, with the ability to work both independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to overcoming obstacles.
- Some limited travel may be required to client sites for on-site support and training.
- Remote work / work-from-home.
Benefits
Salary - 70,000-85,000
Benefits
Flexible, remote work