About Rentokil-Terminix: Rentokil-Terminix Canada is one of the largest pest control
providers to the property management sector. Since its founding, it has been an industry
leader in pest control. Our certified technicians use innovative technologies to protect
millions of homes and businesses throughout Canada.
Purpose of Position: Rentokil-Terminix is currently seeking an experienced scheduler to
be a part of our fast-paced team. The position will be based out of our Burnaby, BC office.
The Scheduler will be responsible for the managing our technicians routes within assigned
territories
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Responsibilities and essential job functions include but are not
limited to the following:
Route the daily, weekly and monthly technician schedules to maximize customer
service.
Utilize route optimization software including but not limited to, creating capacity,
decreasing technician travel time and increasing service efficiencies.
Review and adjust routes daily as needed in response to customer requests and
colleague availability.
Move service orders or remove work orders as needed in accordance with customer
requests.
Communicate one on one with technicians to adjust assignments, add/remove
locations, or reassign technicians to additional routes to assist peers and/or
customers.
Respond to immediate issues within the course of a work shift and create plans for
future adjustments as needed.
Accept and respond to calls from Customer Service colleagues with customer
requests and feedback.
Track individual technician productivity and monitor execution to share with
Operations Managers, District Managers and Regional Director for appropriate
management of colleagues.
Routinely communicate with Operations Managers, Branch Managers and Regional
Manager to share information and any technician concerns to support informed
management decision making.
Interact with customers as necessary to ensure a world class service experience.
Work solidly as a team with various departments
Possess excellent, effective, business professional, communication skills.
Capable of following written and verbal directions
Work autonomously with daily tasks, to set priorities with little supervision
Support team initiatives as defined by manager
Be highly organized with strong attention to details.
Possess problem-solving skills.
Requirements
High school diploma or GED required
Post-secondary education in a related area of study - preferred
2-4 years of professional collection experience - preferred
Demonstrated proficiency with Microsoft Word, Excel and Power-Point
Have knowledge of Google Suite, especially Google Drive and associated programs
frequently used at Rentokil-Terminix North America
Benefits
Why Choose Rentokil-Terminix?
A career with Rentokil-Terminix is exactly that - a professional trajectory filled with
opportunity. We pride ourselves on being a world class team that rewards high
performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles
offer incentives based on performance and providing exceptional customer experience.
Great benefits - Medical, Dental, and Vision
Employer-matched RRSP program up to 3.5% of your base salary per year
Paid sick and vacation days
Short and long-term disability
Life Insurance
Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people,
persons with disabilities and members of visible minorities to apply for positions. Rentokil-
Terminix Steritech is committed to provide accommodations to applicants with disabilities
throughout the recruitment process in accordance with the Accessibility for Ontarians with
Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during
any stage of the recruitment process.