VP, Operations
Neo Financial, Canada
Job Description
Come Build a Better Financial Future for all Canadians
At Neo, we’re building a more rewarding financial experience for all Canadians.
Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.
From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.
Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.
- LinkedIn’s Top Startup in Canada for 2022 and 2023
- Top-ranked mobile apps and credit cards
- Canada’s top-rated credit card
- Team of 700+ people
- 1M+ customers in 3 years
- 11K+ retail partners
High Performance at Neo
We recruit, hire, and build our company culture around these attributes:
Teamwork: We trust, respect, encourage, and show up for each other through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with and ultimately, for our customers.
Ownership: We all have a stake in Neo’s success so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.
Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money so we hold ourselves (and each other) to the highest standards of integrity.
The Role
We’re looking for a senior operations leader to bring their expertise and leadership skills to our team, based in Calgary, AB. As the Vice President, Operations, you will be responsible for overseeing and optimizing all aspects of our company's operations, ensuring the effective and efficient management of resources, processes, and systems. You will play a pivotal role in driving operational excellence, enhancing productivity, and achieving organizational objectives while maintaining the highest standards of quality and customer satisfaction.
What you’ll be doing:
- Working closely with executive and senior leaders, you will participate in setting, driving, and evolving the organizational vision, mission, and strategy
- Through close collaboration with product and marketing teams, you will drive the development and implementation of operational strategies, initiatives, and plans to support business growth and profitability
- With a focus on operational excellence, effective resource management, and cross-functional collaboration, you will drive the execution of company priorities and transformational change initiatives
- With a thorough understanding of the customer value proposition and will ensure operational teams are capable of delivering on the desired customer experience to increase customer satisfaction and loyalty
- By remaining in tune with market trends and regulatory changes that may impact operations, you will anticipate, prepare for, and drive major change initiatives to minimize disruption while leveraging upside opportunities
- As a key senior leader and influential presence across the business, you will help create a culture of ownership, teamwork, and the highest standards of integrity
Who we are looking for:
- You possess 8 years of senior management experience in the tech, fintech, or financial services industry
- Ability to motivate, organize, and respond to employees of many different areas of expertise
- You have a bachelor’s degree or higher academic certification in business, economics, finance, or a related discipline
- A Master of Business Administration (MBA) would be an asset
- You are highly analytical, operationally oriented, and metrics-driven, and utilize these skills to push the limits by refusing to settle for the status quo
- You are (very nearly) a perfectionist while also being pragmatic with a strong belief that 'there is always better' that permeates everything you do
- You are an adaptable, high-achiever energized by a startup environment
- You have a love for data - and the insights it can bring to the forefront
Working at Neo
Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.
The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because