NOC Operator
PressReader, Canada
Job Description
PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.
Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.
We have an opportunity for an NOC, Operator role to join our Network Operations Center (NOC) Team.
As part of the Network Operations Centre team, you will focus on processing digital newspapers and magazines replicas from around the world and you will provide technical support and services to our international clients and publishing partners.
In this role, you will:
- Be responsible for the production and processing of digital newspapers and magazine replicas from around the world
- Execute the quality control and assurance measures adhering to Service Level Agreements
- Provide technical support and services to our international clients and publishing partners
- Liaise and collaborate with multiple internal and remote departments and teams
- Review NDX e-mail escalations, and ensure they are being handled promptly
- Monitor content processing and ensure titles are being processed/released on time
- Distribute and delegate tasks during a shift (sending Content Processing and Email Assignments)
- Report unhandled or unsolved issues to the next Shift Leader/Senior Admin
- Assist in monitoring team performance
You are a good fit if you meet the following requirements:
- Certificate, Diploma or Degree in Information Technology or Computing Science or a related field
- Technical and client support experience via email, phone, Skype and remote connection tools
- Understanding of basic networking protocols such as FTP, HTTP, DHCP, DNS, TCP/IP
- Knowledge of Microsoft Windows Environment and Operating Systems 2000, XP, Vista 7 and 8
- Troubleshooting experience in a Windows network environment
- Experience with remote support tools, Microsoft Outlook and/or other email management suite
- Good oral and written communication skills with a strong command of the English language
- Ability to work flexible shifts that include night hours and weekends
Bonus points if you:
- Own reliable transportation to work as some shifts are beyond public transportation hours
- Easily adapt to a dynamic environment with constantly changing duties and priorities
- Have a strong interest in the technology sector
Work Location:
PressReader Inc. offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires to be on-premises 3 days a week. When not in the office, employees have the opportunity to work remotely. In addition, this is a flexible shift, including night hours and weekends (24/7).
Benefits and Compensation:
PressReader is committed to providing a fair compensation package which includes:
- a 100% employer-paid health, dental, and vision benefit plan;
- 15 paid vacation days to start;
- health and wellness days and bereavement days;
- reimbursements for professional training and membership in professional associations;
- fitness subsidy
The yearly pay for this role is $64,100.
How to Apply:
To apply, please submit your resume, and a cover letter explaining why you are the right person for this role. Please email to: or preferably to be done via career website (Workable)/
If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences. If you require accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email ;
Finally, sometimes emergencies happen, and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.
This is a great opportunity for the right candidate. We can’t wait to meet you!