NOC/XML Operator and Coordinator
PressReader, Canada
Job Description
PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.
Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.
We have a 15-month temporary full-time opportunity for an NOC/XML Operator and Coordinator to join our Network Operations Centre (NOC) team. This position is on a flexible schedule, which includes evenings and night shifts.
This is a great entry-level position to join a dynamic and progressive technology company with an exciting future.
In this role you will:
- Be involved with the production and processing of digital newspapers and magazines replicas from around the world
- Handle the execution of quality control and assurance measures adhering to Service Level Agreements
- Provide technical support and services to our international clients and publishing partners
- Oversee the administration, installation, maintenance and support of PressReader products and applications
- Liaise and collaborate with multiple internal and remote XML teams (Russia and the Philippines)
- Review XML e-mail escalations, ensure they are being handled in a timely manner
- Perform XML testing of newspapers and magazines replicas from around the world
- Conduct the execution of quality control and assurance measures adhering to Service Level Agreements
You are a great fit if you have:
- Technical and client support experience via email, phone, remote connection tools
- Understanding of basic networking protocols such as FTP
- Knowledge of Microsoft Windows Environment and Operating Systems
- Troubleshooting experience in a Windows network environment
- Experience with remote support tools such as TeamViewer
- Good oral and written communication skills with a strong command of the English language
- Ability to multitasking and prioritize competing tasks
- Ability to collaborate well with others and require minimal supervision
- 1-3 years of Technical Support experience
Bonus points if you:
- Certificate, Diploma or Degree in Information Technology or Computing Science or related field
- Own a reliable transportation to work as some shifts are beyond public transportation hours
- Easily adapt to a dynamic environment with constantly changing duties and priorities
- Have a strong interest in the technology sector
Why us for your next career adventure?
PressReader offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires to be on-premises 3 days a week. When not in the office, employees have the opportunity to work remotely. In addition, this is a flexible shift, including night hours and weekends (24/7).
PressReader is committed to providing a fair compensation package which includes a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The yearly pay for this role is $55,000.
We thank everyone who is interested in our role. Only qualified candidates legally eligible to work in Canada will be directly contacted for this position.
If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences. If you require accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email .
Finally, sometimes emergencies happen, and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.
To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.