Strategic Account manager
Leads.io, Canada
Job Description
We are Leads.io the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team! Do you have what it takes to join Leads.io?
Key responsibilities:
Leads.io is currently seeking a Strategic Account Manager to join our vibrant team. In this role, you'll be responsible for ensuring seamless client experiences and campaign success. As Strategic Account manager you'll be the bridge between clients and internal fulfillment teams, you'll spearhead campaign setup with a client-centric approach, making the process as effortless as possible. By monitoring account health and identifying potential risks, you'll proactively eliminate obstacles to customer satisfaction, driving retention and growth.
Resolving customer concerns and providing valuable feedback will be instrumental in refining our offerings. Guiding production, development, and creative processes alongside client operations, you'll showcase your ability to deliver exceptional service and results.
As a key point of contact for clients, you'll engage in regular communication, offering responsive support and fostering strong relationships. Your expertise will shine as you develop and deliver insightful program performance presentations, leading strategic discussions to drive success.
Other responsibilities are:
- Develop, manage, and scale revenue on a specific set of accounts
- Build and maintain strong client relationships
- Ensure campaign strategies are implemented on time and adjust or redirect strategies as needed.
- Analyze campaign performance metrics and develop recommendations based on data
- Provide client training to improve utilization of campaign elements and use reporting features, including any applicable reports or dashboards detailing program performance
- Deliver in-person presentations on Leads.io and develop bespoke proposals for clients based on the unique needs of each client
- Supports the vision of the company directors/partners
About Leads.io
Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across eleven offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.
As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.
Requirements
Your qualifications
- Account experience having worked on 20+ large and small accounts
- Skilled at earning the trust of clients by displaying and understanding their business needs and finding the right solutions to meet them
- Skilled at analyzing data and deriving/communicating insights to meet clients' objectives, providing strategic guidance on identifying and engaging with internal stakeholders
- Strong communication skills; both written, oral, analytical and problem-solving skills
- Meta Ads Manager/Google Analytics experience and/or certification
As Leads.io, we take great pride in our diversity and inclusivity as a hallmark of our success. For this reason, we ensure that all candidates from all backgrounds will receive fair consideration irrespective of their race, gender, faith, religion, or disability. We invite all qualified and motivated individuals to take a chance at joining our team!
Benefits
What’s in it for you?
- 20 holidays per year
- Hybrid working
- An open and inclusive culture that fosters personal growth and initiative
- Knowledge sessions hosted by internal and external experts
- Great lunch on Fridays to celebrate the weekend
- Employee Benefits Plan which includes Life Insurance, Accidental Death amp; Dismemberment, Extended Health Care, Dental and Dependent Life
- Provided equipment (Macbook, mouse/keyboard)
- Access to mental health support through OpenUp is offered anonymously and without cost
- The opportunity to work fully remotely for up to a month per year from a location of your choice
Excited? Wait until you see our cultural values!
Trust At Leads.io, we emphasize accountability and transparency, sett