Pollock Clinics’ Vision is to be a global leader in Men’s Sexual Healthcare.
We are currently one of BC’s leading providers of Men’s Sexual Health services and are the largest providers of no-scalpel no-needle vasectomy and circumcision for babies, boys, and men of all ages.
The Purpose of Pollock Clinics is to reduce suffering and enhance the quality of life of our patients. At the heart of our practice lies a dedication to making a genuine and lasting difference in the lives we touch, one patient at a time.
Job Summary:
We are seeking a highly organized and proactive HR Generalist and Medical Office Coordinator to join our dynamic medical office team. The ideal candidate will play a pivotal role in overseeing and managing the day-to-day activities of our Patient Care Coordinators and will be responsible for handling various Human Resources functions for the company (2 locations.) This role involves managing recruitment processes for Administrative positions and Clinical Staff, time management for payroll, organizing company events, and fostering a positive employee morale environment.
Pollock Clinics also has an international franchise business and there is long term opportunity associated with this position to support franchise operations which are expected to grow significantly over the next 3 years.
Requirements
Human Resources (70% role):
- Lead the recruitment process, from job posting to onboarding, ensuring a smooth and efficient hiring process.
- Oversee the onboarding process for new hires, ensuring a smooth transition into their roles.
- Maintain and update employee records, ensuring compliance with relevant regulations
- Develop and implement HR policies and procedures, ensuring compliance with local and provincial regulations.
- Oversee employee relations, addressing concerns, and fostering a positive work environment.
- Manage performance appraisal processes and assist in employee development initiatives.
- Support the COO with all Employee related tasks.
- Manage time card systems for accurate payroll processing.
- Collaborate with finance to ensure timely and accurate payroll disbursement.
- Be the primary point of contact to address any payroll-related inquiries from employees.
- Plan and organize company events, such as staff meetings, training sessions, and celebrations.
- Coordinate team-building activities to enhance employee engagement.
- Develop and maintain employee recognition programs.
Team Leadership (30% role):
- Supervise and lead the patient care coordinators to ensure efficient and effective operations.
- Foster a collaborative and supportive team environment.
- Provide leadership and support to the Patient Care Coordinators (PCCs) team who collaborate with healthcare providers to ensure seamless patient scheduling and coordination.
- Oversee the scheduling of the PCCs, Monitor and analyze workflows, and identify areas for improvement.
There may also be additional administrative and operational duties from time to time.
Education and Experience:
- Bachelor's degree in business administration, human resources, or a related field.
- Previous experience in office management and human resources roles.
- Familiarity with medical office procedures and regulations is a plus.
- 5-7 years of Proven experience in human resources management, with a focus on recruitment and employee relations. Ideally in the medical environment.
- CPHR optional
- Comprehensive knowledge of BC Employment Standards Act
- Familiarity with the healthcare industry and patient care coordination.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Strong time-management abilities.
- Ability to handle confidential information with discretion.
- Exceptional communication skills, both written and verbal.
- Proficient in Microsoft Office and HRIS software (Rise).
Benefits
If you are a motivated and detail-oriented professional looking to contribute to the success of a dynamic medical office, we invite you to apply for the HR Generalist position. Please submit your resume and a cover letter detailing your relevant experience.
Salary range 70-90K annually commensurate with experience. Pollock Clinic also has an attractive range of benefits, 3 weeks of vacation and career development.
This role is in our office located in New Westminster. Please do not apply if you are looking for a remote position. You must be eligable to work in Canada.