Job Title: Tier 2 Helpdesk Support Advisor
Position Type: Full-time, Fixed Term Contract
Salary: $19.23 per hour
Hours of Operation: 7 days a week, 6 AM - 10 PM EST
About Us:
Join our team as a Tier 2 Helpdesk Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.
Day-to-Day Activities:
Your day-to-day activities will immerse you in the vibrant world of e-commerce:
- Handling diverse customer channels, enriching your experience in a multifaceted industry.
- Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
- Contributing proactive recommendations for process improvements to enhance the customer experience.
- Embracing new technologies and staying at the forefront of digital innovation.
Qualifications:
Basic Qualifications:
- 1 year of experience as a help desk technician and/or customer support role.
- Tech-savvy with knowledge of office automation products, databases, and remote control.
- High School Diploma or equivalent.
- Flexibility with hours of operation.
What We Offer:
- Competitive pay rate of $19.23 per hour.
- Full-time, Fixed Term Contract.
- Opportunities for training and development.
- A collaborative and inclusive work environment with a leading Canadian e-commerce giant.
Apply Now:
If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!
Expected start date: 2024-03-06
Job Types: Full-time, Fixed term contract
Contract length: 9 months
Salary: $19.23 per hour
Expected hours: 40 per week
Schedule:
- 8-hour shift
- Monday to Friday
- Weekends as needed
Experience:
- IT support: 1 year (required)
Ability to Commute:
- Niagara Falls, ON (required)
Ability to Relocate:
- Niagara Falls, ON: Relocate before starting work (required)
Work Location: In person
Requirements
- Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
- Drive process improvements and recommend system/technology enhancements to elevate efficiency.
- Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
- Walk customers through effective problem-solving processes, ensuring a seamless experience.