Team Lead, Integration Services
MealSuite, Canada
Job Description
MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.
We’re looking for our first Team Lead, Integration Services to join the MealSuite team. This role will lead a small team of Integration Specialists who manage software integrations between MealSuite and customer/vendor environments.
A day in the life as Team Lead, Integration Services:
- Guide integration specialists to offer exceptional experience to customers during their integration projects
- Act as liaison between integration services and other customer services, ensuring a standardized experience for the customer and aligning internal processes
- Collaborate with Product team when rolling out new integrations to ensure adequate documentation and preparation
- Monitor active integration projects to ensure timely execution, profitability, and delightful customer service
- Coach Integration Specialists regarding integration specs analysis, project management, customer relationship management, and user acceptance testing
- Ensure integrations are well-supported with adequate documentation and clear procedures, including collaboration with other company organizations such as Sales amp; Marketing
In the first 6 months, you’ll be successful at reaching these milestones:
- Establish standard operating procedures for each integration type:
- HL7 and FHIR integration projects with EMRs
- Vendor integrations (EDI, API, flat file)
- Point of Sale (POS) integrations
- Put in place tracking mechanisms to ensure profitability and success of integration projects
- Within first year, integration projects are significantly streamlined, with measurable increases in efficiency and reductions in onboarding and integration adoption time
If the below describe your knowledge, experience and character, this role could be for you:
- I have experience leading EMR/EHR integration projects following HL7 standards and, where applicable, FHIR specifications
- I have knowledge of software integrations specific to the Healthcare/Healthtech or Commercial Supply Chain industries
- I gained my knowledge through a BA/BSc in a technical field and 5+ years of direct experience in software integrations
- I’m familiar with Electronic Data Interchange (EDI) standards and protocols and, ideally, GS1
- I have a strong background in user acceptance testing (UAT)
- I have formal people leadership experience
- I’m exceptional at project management
- I’m extra passionate about thorough training and documentation
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!
More to love about working at MealSuite:
- We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
- We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
- We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
- We take care of our employees too! Here are just a few of the great things we offer:
- Unlimited paid time off yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- Healthcare benefits extended health, vision, dental, and paramedical cove