The Quality Assurance Coordinator under the direction of the VP of Operational Excellence is central for promoting a safe and healthy work environment within the manufacturing facility, and for ensuring manufactured products meet all standards of quality, reliability, and performance with an overarching goal of eliminating product deficiencies and improving client satisfaction. This includes and is not limited to defining the Quality Standards, evaluating data collected, planning the Quality improvement strategy and trainings, as well as communicating with Stakeholders to reach this goal.
RESPONSIBILITIES
- Defines, documents, and maintains Product specific and general Quality standards.
- Completes the definition of:
- Critical to quality points on Products.
- o Check Lists for the Quality Inspectors.
- o Check Sheets for the Quality Inspector’s support through the workers.
- o Quality Control workplace and environment.
- Executes and follows-up on Corrective and Preventative Action Plans.
- Utilizes concepts such as Quality Control Tool Management, Quality Control Jig Management, and Master Sample Management.
- Organizes Quality for Production Training, including educating the production team on quality control processes, including acceptance/rejection criteria, quality concerns, or any possible health and safety concerns.
- Trains and coaches the Quality Assurance Team and works with the Assembly team to ensure consistency with quality control expectations and procedures.
- Executes Department specific Quality Visualization Boards.
- Completes Analysis of the Quality Inspector’s data to determine the critical Quality problems.
- Handles Product Failure database maintenance.
- Documents inspection findings and completing detailed reports and performance records.
- Collect data where required and analyze data to implement continuous improvement initiatives.
- Work with the quality team to develop recommendations for improvements to existing quality program, and associated processes.
- Execute continuous improvement initiatives. Continuously innovates and or improves processes. Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole.
- Participate in ISO external audits.
- Participate in Industry BIFMA Levels audit, processes, training, implementation.
- Use + wear all prescribed PPE.
- Does not operate any equipment or device or thing that would endanger himself/herself/themself or any other worker.
- Only operate equipment for which worker orientation and training have been provided.
Requirements
To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2+ years’ experience in a Quality Assurance Engineer/ Coordinator capacity, in the furniture or wood manufacturing/warehousing environment or similar Technical Product field environment.
- Preferably previous experience as a Quality Inspector and/ or in Production.
- Knowledge of Quality Assurance and Quality Control processes.
- Good understanding of different systems of how to produce a Quality compliant product.
- Analytical and critical thinking skills.
- Detail-oriented, organized with a keen eye for detail.
- Strong leadership skills, excellent communicator, and strong coaching skills.
- Ability to lift and handle loads +/- 50lbs.
- Experience with various measurement instruments.
- Experience with reading and understanding Engineering drawings.
- Self-motivated with a good sense of urgency related to overall customer satisfaction focus.
- Ability to collaborate with multiple stakeholders.
- Experience using the following Systems/ Tools:
- o 2020 Insight
- o MS Office Outlook, Excel, MS Word, PowerPoint, Teams
- o Smartsheet forms creation and sharing.
- o AutoCAD viewer
- o GoTo Meeting
- o Solidworks PDM
COMPETENCIES
Adaptability
Adapts and responds to changing conditions, priorities, technologies and requirements. Ability to comfortably collaborate in a variety of situations and with diverse individuals.
Communication
Expresses and transmits information with consistency and clarity, using active listening skills in order to effectively understand provided feedback and summarize information.
Critical Thinking
Analyzes