Product Operations Analyst
ATB Financial, Canada
Job Description
There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertanseven the ones who aren’t our clients.
Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.
Department: Digital Product Operations
Job Number: REQ7284
Location: Calgary or Edmonton, AB (Hybrid within Alberta)
Apply by: March 18, 2024
Paygrade: K - OTH
System Title: Product Operations Analyst 6
# Positions available: 1
Leader Name: Director, Product Operations
Work Arrangement: Hybrid: You’ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.
ATB's Experience Office is looking for a Digital Product Operations Analyst who will be key in building out exceptional experiences for our clients and team members. The team’s mandate is to remove the friction in product management decision-making by providing client-centred data, metrics, process and analysis. You will work in partnership with the product success team bringing data and insights to help make the right decisions for our clients and ATB. You tell the story through data, know the product and user touch points inside and out. You are our data wizard, collecting, analyzing and displaying in ways that help inform conversations, generate feedback loops, and ensure quality decisions are made. This role requires a set of technical skills, including tools available to help with pulling or acquiring new data or data visualization (including SQL, GCP/Big Query and Tableau). Data science skills are an asset but not required. You are a self-starter, comfortable with ambiguity, are tenacious and thrive in a fast paced environment.
The devil is in the details and you know them inside and out, making you the best at clearly articulating and translating client and business outcomes and how our product will help move the dial on results.
Do you enjoy work that is non-routine, fluid and unpredictable? Are you focused on creating value and driving results? Do you enjoy tackling meaty problems with a team of diverse people with diverse perspectives?
If you said yes, then you belong at ATB!
In ALL ATBers we are looking for:
- Growth mindset
- Customer centricity
- Adaptability
- Creativity
- Pro-teaming
- Empathy
Product Operations Analyst Accountabilities:
- Collaborate with Product lead to ensure the product is operating/performing as expected against defined success metrics (that you have established), and to influence and support go to market activities
- Having a strong hunger and curiosity around problem solving, optimizing work for your digital product(s)
- An ability to leverage data and insights to tell and visualize compelling client stories to diverse audiences (product teams to senior leaders)
- Familiarity with success measurement frameworks, KPIS, and OKRs and an ability to connect strategic goals to product specific metrics
- Utilizing cross-functional data to correlate trends and identify potential strategic actions
- Develop deep understanding of critical product processes that matter most in delivering a great client experience, and be able to help influence/improve existing processes
- Own personal development and learning of data relevant tools such as (but not limited to) Tableau, Qualtrics, applying SSI (Self-Service Insights) and visualizing concepts to the analytic process.
- Automating data correlations, analysis and reporting at every opportunity;
- Advocating for best practice, implementing data tools and templates to create repeatable success
- Applying business acumen and judgment when guiding decisions related to the product operation or initiative
Requirements
- A technical foundation to create and share insights to inform strategy, in tools available to help with pulling or acquiring new data or data visualization. Looking for experience working with SQL, GCP/Big Query and Tableau, and familiarity (or ability to learn) Google Analytics, Figma, AVO, Mixpanel, Looker and documentation to support like Jira, Confluence and Miro. Python is an asset but not required.
- Strong data analysis skills, you can see trends and insights and make connections t