LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 57,000 users using our software worldwide. We are seeking a Practice Advisor to join our highly motivated, high velocity and growing team in Toronto on a hybrid work pattern. LEAP will provide you with the best training, equipment, mentoring and support for you to be successful.
We employ people who are smart and can get things done.
The role would suit an individual who enjoys working in a high-pressured environment, can execute tasks quickly and efficiently and work autonomously, as well as in a team. We are looking for someone who is a contributor of ideas and who wants to progress their career in a high performing culture and high growth company. This role is based on a hybrid job model with 2/3 days in the office and 2/3 days working from home.
Responsibilities and Duties (included but not limited to)
In this role, you will be responsible for maintaining excellent client relationships.
You will oversee processes for minimizing churn and driving product value, ensuring retention revenue growth and satisfaction. This job focuses on the continued use and adoption of the software by our clients through further training and communications.
You must have the ambition to perform in a fast-paced environment, be able to think quickly on your feet and solve problems. Your never give up attitude is essential.
You will be responsible for the following:
Requirements
Preferred (but not required):
Benefits
Why work at LEAP?
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:
At LEAP, we care about what we do and the people we work with
We continually improve to be the best
We NEVER EVER GIVE UP!
At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs.