Resident Services Coordinator - Victoria
Pacifica Housing, Canada

Position Title: Resident Services Coordinator (RSC)

Posting Number: #24-24

Reports to: Associate Director of Housing

Compensation: $26.60-$28.82/hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Posting Closing Date: March 12, 2024 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities:

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

1. Contributes to ensuring a high occupancy rate by:

• Arranging viewings with potential residents and following up with prospective renters;
• Completing the move-in process with new residents;
• Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities;
• Collaborating with other departments to support housing security and stabilization efforts to minimize evictions; and
• Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place.

2. Tenancy Management and Resident Communication:

• Timely response to resident communication including complaints and inquiries;
• Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records;
• Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy;
• Works with residents to create and track payment plans as required and that chargeback procedures are followed;
• Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required;
• Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable; and
• Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings.

3. Performs a variety of administrative functions including:

• Undertaking move-ins/move-outs and unit showings;
• Processing rent/subsidy changes as per BC Housing guidelines;
• Implementing rent increases in accordance to RTB requirements;
• Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing;
• Providing monthly reports to the Manager of Resident Services on internal housing statistics;
• Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement;
• Cross-training with coordinator positions in other departments; and
• Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required.

Requirements

Please note that a combination of experience and education may be considered.

Education:

• Secondary school graduation
• Certificate or diploma in Office Administration

Experience:

• A minimum of 2 years related property management experience.

Knowledge, Skills and Abilities:

• Strong organizational and time management skills
• Demonstrated conflict resolution skills
• Knowledge of the Residential Tenancy Act
• Ability to operate as part of an interdisciplinary team
• Proficient in MS Office programs including Word, Outlook and Excel
• Knowledge of Yardi Property Management software an asset

Additional Criteria for Role:

• Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance.
• Current basic First Aid Certificate.

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice and to be double v

Job Rewards and Benefits