IT Engineer

IT Engineer
Nylas, Canada

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)

Job Description

Nylas is a pioneer and leading provider of productivity infrastructure solutions for modern software. Over 50,000 developers worldwide use the Nylas platform to quickly and securely build productivity features into their applications. With Nylas, developers get unprecedented access to rich communications data from their end-users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.
 
Who We Are
Nylas was founded in 2013 and has raised over $55M to date from 8VC, Spark Capital, Slack, Citi Ventures, Round 13, ScaleUP, Data Collective, Fuel Capital, and SV Angel. Nylas customers span from large enterprises such as Ceridian, Hyundai, Fox News Corp, Hubspot, and Move.com to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Qualia. Learn more at www.nylas.com.
 
Our Work Philosophy
Nylas is also big believers in the safety and well-being of our employees and society, which is why we are onboarding all new Nylanauts remotely during this global pandemic until there is a vaccine and it is safe for humans to resume their pre-COVID lifestyles.
 
AND once COVID-19 pandemic eventually comes to an end, we will continue to embrace Remote First philosophy, with a minor twist: Remote First, Office Second. That's right! It's about how you work, not where you work. Nylanauts can choose any workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. It's true. They can go anywhere as long as they respect the working hours (time zones) of their team. Wherever motivates them; inspires them to be better versions of themselves. This means Nylanauts can work from the slopes of Missoula before traveling to the beaches of San Diego. Wonderful!
 
And if Nylanauts want to work from an office in one of our hubs (San Francisco, Denver, New York City, Toronto, and London), they can. Go ahead! The workspace is there to be utilized.

Why Remote First, Office Second? Because we not only believe in respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location.
 
So, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more? Check us out on Comparably and Great Place to Work!
 
Recent Awards:
Fastest Growing Companies (Inc 500)
2020 Great Place to Work (Great Place to Work)
2020 Best Places for Professional Development (Comparably)
2019 Best Leadership Team (Comparably)
2020 Happiest Employees (Comparably)
2020 Best Companies for Compensation (Comparably)
2020 Best Companies for Perks & Benefits (Comparably)
2020 Best Companies for Work-Life Balance (Comparably)

About the Role
The IT Engineer will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries, addressing system and user issues in a timely and professional manner. They should have the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are essential aspects of the day-to-day role.  The IT Engineer, with support from our IT Manager, will be responsible for access management and configuration management of SaaS applications, device management, and the onboarding and off-boarding tasks.

The day-to-day tasks of an IT Engineer will vary depending on the needs of the users or systems on a given day. IT Engineers can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise. At Nylas, the IT Engineer will be the first point of contact when a user is facing hardware, software, or system issues.

While the nature of the role is more technically based, it is important for this individual to have a tolerant and patient disposition with strong communication skills to put frustrated users at ease.

Responsibilities

  • Manage all Mac OS devices
  • Support users with hardware and application issues
  • Advise on access management and provisioning
  • Collaborate cross-functionally for Nylanaut onboarding and offboarding 
  • Own and maintain relationship with various vendors

Qualifications - don’t worry if you don’t meet 100% of the qualifications; let us know how you would be a good fit in a cover le

Job Specification

Job Rewards and Benefits

Nylas

Information Technology and Services - Santo Domingo, Colombia
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