Global Service Desk Team Lead
Long View Systems, Canada
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm. As a member of the Long View team, you’ll see how our company’s core pillars Integrity, Competence, Value, and Fun resonate through the workplace. And in a recent survey, 92% of Long View team members rated Long View as a good or great place to work!
Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients?
We are looking for a dynamic and customer-oriented GlobalService Desk Team Lead for our Integrated Global Services team located in Calgary! You will lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.A Day in the Life:
What You Bring:
Long View’s mission of building the best and most sustainable team driven organization requires the most qualified and highest performing people. We are committed to taking consistent, positive and lifelong action to be a diverse and inclusive workplace because we know that the most effective companies are made up of competent people who have different experience and come from different backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients?
We are looking for a dynamic and customer-oriented GlobalService Desk Team Lead for our Integrated Global Services team located in Calgary! You will lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.A Day in the Life:
- Ensure the Deskside Support Teams deliver professional, customer-focused, and high performing support
- Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs amp; SLAs across all supported hardware and software
- Continuously review the enterprise and services for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement
- Assist with the development and implementation of business continuity and service recovery plans and activities
- Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
- Develop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholders
- Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
What You Bring:
- 3-5 years of experience in an IT team lead role or similar
- 5+ years of experience in an IT support role
- Strong leadership and organizational skills
- High level of initiative and work ethic
- Motivation and a self-starting mindset
- Accountability and a team-oriented attitude
- Passion for creating and delivering an exceptional client experience
- Amazing interpersonal skills with a high degree of self-awareness amp; empathy
- Excellent problem-solving and multitasking skills
- Experience leading a service desk
- ITIL Certification
- Entrepreneurial mindset
- Passion to learn and grow
- Great people and culture
- Career growth Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work Be part of exciting projects while accessing all the latest technologies
- Flexible environment A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Long View’s mission of building the best and most sustainable team driven organization requires the most qualified and highest performing people. We are committed to taking consistent, positive and lifelong action to be a diverse and inclusive workplace because we know that the most effective companies are made up of competent people who have different experience and come from different backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Job Specification
Job Rewards and Benefits
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