French Bilingual Global Service Desk Analyst
Long View Systems, Canada
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm. As a member of the Long View team, you’ll see how our company’s core pillars Integrity, Competence, Value, and Fun resonate through the workplace. And in a recent survey, 92% of Long View team members rated Long View as a good or great place to work!
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a professional and eagerFrench Bilingual Global Service Desk Analystfor our Integrated Global Services team located inCalgary!You will have a direct impact on Long View Systems' success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.A Day in the Life:
Long View’s mission of building the best and most sustainable team driven organization requires the most qualified and highest performing people. We are committed to taking consistent, positive and lifelong action to be a diverse and inclusive workplace because we know that the most effective companies are made up of competent people who have different experience and come from different backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a professional and eagerFrench Bilingual Global Service Desk Analystfor our Integrated Global Services team located inCalgary!You will have a direct impact on Long View Systems' success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.A Day in the Life:
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
- 1+ year(s) of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak French fluently in a professional environment
- Excellent French bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Established rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work early mornings, evenings, and/or weekends depending on business needs
- ITIL Incident Management understanding
- A+ Certification
- Great people and culture
- Recognition programs
Long View’s mission of building the best and most sustainable team driven organization requires the most qualified and highest performing people. We are committed to taking consistent, positive and lifelong action to be a diverse and inclusive workplace because we know that the most effective companies are made up of competent people who have different experience and come from different backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Job Specification
Job Rewards and Benefits
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