Service Desk Consultant
Long View Systems, Canada
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm. As a member of the Long View team, you’ll see how our company’s core pillars Integrity, Competence, Value, and Fun resonate through the workplace. And in a recent survey, 92% of Long View team members rated Long View as a good or great place to work!
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a client-focused and dynamic Service Desk Consultant for a client site in Calgary where you will contribute to the business by providing support to clients’ queries related to their software, hardware and computing platforms in a professional and courteous manner!A Day in the Life
Long View’s mission of building the best and most sustainable team driven organization requires the most qualified and highest performing people. We are committed to taking consistent, positive and lifelong action to be a diverse and inclusive workplace because we know that the most effective companies are made up of competent people who have different experience and come from different backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a client-focused and dynamic Service Desk Consultant for a client site in Calgary where you will contribute to the business by providing support to clients’ queries related to their software, hardware and computing platforms in a professional and courteous manner!A Day in the Life
- Remotely troubleshoot and diagnose technical issues and resolve Tier 1 incidents according to the client’s and/or LVS’s service catalog
- Respond to end users’ enquiries related to their supported software and computing platforms
- Provide fully documented technical issues in a ticket management system, determine the client’s urgency, and where possible, provide resolution to client’s issues
- Track and escalate outages
- Dispatch incidents to the appropriate Tier 2 support group when Tier 1T resolution is not possible and manage the incident through its lifecycle
- Identify process improvement opportunities and follow up with peers and leads to improve service delivery
- Participate in group events and discussions
- 1-3 years of related IT experience
- A solid understanding of basic network components and concepts
- Ability to provide support to end users on a variety of topics including Windows and Mac Operating Systems, MS Office, printers, mobile devices, and email
- Self-motivation and professional attitude
- Excellent written and verbal communication skills
- Strong problem solving and analytical abilities
- Solid commitment to quality customer service
- Post-secondary education
- A+ certification
- Great People and Culture
- Career Growth Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work Be part of exciting projects while accessing all the latest technologies
- Fun is one of our core values
Long View’s mission of building the best and most sustainable team driven organization requires the most qualified and highest performing people. We are committed to taking consistent, positive and lifelong action to be a diverse and inclusive workplace because we know that the most effective companies are made up of competent people who have different experience and come from different backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Job Specification
Job Rewards and Benefits
More Jobs like this Job
Long View Systems
Information Technology and Services - Vancouver, United States
© Copyright 2004-2024 Mustakbil.com Canada's No 1 Jobs Site, All Right Reserved.