Agent Change Specialist
ApplyBoard, Canada
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
About ApplyBoardApplyBoard is an online platform that empowers students around the world to access the best education. Founded in 2015, ApplyBoard has grown to become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.By connecting international students, recruitment partners, and educational institutions, we simplify the study abroad search, application, and acceptance process through our platform and services. To date, we have built partnerships with 1,200+ educational institutions in Canada, the United States, and the United Kingdom, and 4,000+ recruitment partners around the world. In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50 list.
In May 2020, the company announced it successfully raised C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ valuation, allowing us to invest heavily in our technology, growing our team, and serving more customers.
Our TeamOur team of over 500+ ApplyBoardians (and growing!) is just as diverse as the customers we support. Comprising 27 nationalities, 53 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated on our team. The ApplyBoard headquarters is located in Kitchener, ON Canada, with representatives in 20 countries including India, Bangladesh, Nepal, Pakistan, Vietnam, the Philippines, the United Kingdom, Mexico, Brazil, and China.
The Role:We are looking for a detailed oriented, customer centric and creative Agent Change Specialist to join our growing Customer Experience team and take our company and platform to the next level! The main focus of the Agent Change Specialist role is ensuring that any type of agent change request is successfully facilitated. In addition, this role will be the main resource for collecting, creating, revising, and maintaining agent change data, processes, policies, resources, and training. It will also involve the assessment of collected data to provide further insights into the continuing development of the agent change process.What you will do:
Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.
In May 2020, the company announced it successfully raised C$100M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ valuation, allowing us to invest heavily in our technology, growing our team, and serving more customers.
Our TeamOur team of over 500+ ApplyBoardians (and growing!) is just as diverse as the customers we support. Comprising 27 nationalities, 53 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated on our team. The ApplyBoard headquarters is located in Kitchener, ON Canada, with representatives in 20 countries including India, Bangladesh, Nepal, Pakistan, Vietnam, the Philippines, the United Kingdom, Mexico, Brazil, and China.
The Role:We are looking for a detailed oriented, customer centric and creative Agent Change Specialist to join our growing Customer Experience team and take our company and platform to the next level! The main focus of the Agent Change Specialist role is ensuring that any type of agent change request is successfully facilitated. In addition, this role will be the main resource for collecting, creating, revising, and maintaining agent change data, processes, policies, resources, and training. It will also involve the assessment of collected data to provide further insights into the continuing development of the agent change process.What you will do:
- Respond to agent change questions and inquiries
- Assist Recruiting Partners and Students understand and work through the requirements of the agent change process
- Collect and document agent change policies and processes. Compile, consolidate, and revise this information, as necessary
- Consult with the Commission team to ensure, to the best of our ability, that the agent change information provided by each school aligns with the information we have contractually regarding commission eligibility
- Minimum Associates Degree (Bachelor Degree preferred)
- Experience working in Customer Service
- Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
- Second language
- Experience with international student application process
- Experience with international education system
- Experience in data analysis
- Empathic and understanding of student needs
- Process and policy oriented
- Research Skills
- Strong multi-tasking skills
- Excellent written and verbal communication skills
Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.
Job Specification
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Information Technology and Services - Kitchener, Canada
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