Bilingual Customer Success Manager Job in Canada
Statflo , Canada

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021

Job Description

Here’s your chance to join one of Toronto’s fastest-growing technology companies! Statflo provides a one-to-one outreach platform for front-line staff in retail to build authentic relationships and increase sales with their customers. Statflo’s proprietary platform is deployed in thousands of stores in North America. Statflo is committed to its team and invests in great people to build a great product and a great company.
What we do:- Engage retail staff by providing an intuitive workflow and holistic customer lifecycle and outreach strategy that allows retail sales reps to reach out to customers directly.- Enable stores to stay in touch with local prospects and current customers using 1:1 conversations via messaging or phone.- Motivates and empowers teams by connecting the dots between the outreach they do and the return they get, demonstrating that with the proper coaching and messaging they can have an incredible 10% increase in same-store sales.
Why it matters: - Millions of retail workers are handed a broom or they’re left unsupervised and resort to keeping up with their Snap streaks during the 8 hours they are idle each week. We challenge this status quo by empowering them to increase sales themselves and ultimately make more money.- Millions of customers of wireless carriers and technology retailers want a better customer experience that is personal, proactive and timely.- Customers and retail reps want to engage via messaging. 89% of shoppers want two-way conversations with brands and local businesses, via messaging and 83% of shoppers say they expect regular communication about their past purchases. Similarly, retail reps are uncomfortable with cold calls and prefer to start conversations in a medium that is more natural for them.
The Role:As a Bilingual Customer Success Manager you’ll be helping retailers change their culture for the better and engage their staff in a whole new way. This means caring passionately about each account under your management and ensuring that they are (1) getting an ROI (2) are thrilled with the experience of working with us (3) are doing all the right things to maximize the benefits we can provide them.
The Customer Success group's mission is to ensure all of our clients or partners use, champion, and grow in their use of our products, from the moment they sign on the bottom line. We are the voice of the customer, advocating on their behalf for product suggestions and proactively identifying opportunities to help. The responsibility is immense - but it’s worth it - and you’ll make a big impact (if that’s the kind of thing you’re into)What You'll Do:
  • Represent the Statflo brand to our customers, proactively consulting on best practices to help their retail teams succeed
  • Follow up with clients consistently, and strongly advocate on their behalf within Statflo
  • Assist with the training and onboarding of new customers, with the goal of ensuring long-term user adoption
  • Measure user engagement on our platform - you’ll constantly look at how your accounts are using Statflo and if they are doing the things needed to achieve their expectations
  • Record webcam and screenshare videos, write guides and articles and develop technical documentation on occasion
  • Please note that this is not a people-management position
What You Need to be Successful:
  • Have 2 years of experience in account management/customer service
  • Grit
  • Comfort speaking and presenting over a webcam, phone, SMS, Messenger and email and, of course, in person
  • Sense of humour
  • Ambition
  • Fluency in French, as well as English (both written and oral) is mandatory
Bonus If:
  • Experience with Salesforce
  • Experience in a SaaS environment
  • Experience in telecommunications
  • Previous experience in retail
  • Experience as a Customer Success Manager
  • Experience in training or coaching
Statflo welcomes and encourages applications from all backgrounds and people with disabilities.nbsp; Accommodations are available upon request for candidates taking part in all aspects of the recruitment selection process.
Equal Opportunity Employment:Statflo is an equal opportunity employer committed to diversity, inclusion, and belonging.nbsp; We are happy to consider all qualified applicants for employment regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, neurodiversity, protected veteran status, Aboriginal and Native status or any other legally-protected factors.nbsp; Statflo has a zero-tolerance policy for discrimination and prides itself on assessing talent needs based on an objective methodology.
If accessibility accommodations are required during the recruitment process, we will gladly make the necessary arrangements to ensure Statflo is able to support all interested applicants.nbsp;

Job Specification


Information Technology and Services - Toronto, Canada
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