In your role as Analyst, you will identify and process both ACH and Transaction rejects. You will be responsible for reviewing accounts to validate and update merchant banking information. As part of daily tasks you will also update internal tracking, create reporting, notify merchants of rejects, fix reject issues, place merchants on hold, monitor hold accounts and resubmit rejects to get funds. This role is approximately a 1 year contract position.
Main Duties / Responsibilities
- Identifying rejects using back-end reporting and settlement systems (e.g. e-connections and Green screens)
- Placing merchants on hold and monitoring hold accounts
- Updating multiple Internal CRM and tracking databases when rejects are reprocessed
- Creating reports using Excel
- Communicating with merchants
- Fixing rejects and resubmitting to get funds, requiring detail oriented and logical reasoning
- Updating bank account information
- Any other tasks as assigned
Requirements
- Minimum 1 year experience within Credit Card processing industry, banking experience is a plus (preferably ACH)
- Good practical knowledge of Excel and MS Access
- Customer service experience
- Sound judgment, strong problem solving and analytical skills
- Excellent written and verbal communication skills in English and French (a must)
- Resourceful person who can take initiative
- Ability to work in a fast paced growing environment
Working Language
- English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.
- Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.
- A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.
Benefits
Nuvei perks also include
- Frequent training programs on new systems and platforms
- Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities
- Employee recognition program and possibilities for advancement in various fields
- Modern, dynamic and great work environment
- Opportunity to work remotely