IT Systems Operator - Evenings/Night shifts
PressReader, Canada

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have a permanent full-time opportunity for an IT Systems Operator to join our Network Operations Centre team. This position is for an evening and night shift.

This is a great entry-level position to join a dynamic and progressive technology company with an exciting future.

In this role you will:

• Be involved with the production and processing of digital newspapers and magazines replicas from around the world
• Handle the execution of quality control and assurance measures adhering to Service Level Agreements
• Provide technical support and services to our international clients and publishing partners
• Be in charge of the administration, installation, maintenance and support of PressReader products and applications
• Collaborate with multiple internal and remote departments and teams

You are a great fit if you have:

• Technical and client support experience via email, phone, remote connection tools
• Understanding of basic networking protocols such as FTP
• Knowledge of Microsoft Windows Environment and Operating Systems
• Troubleshooting experience in a Windows network environment
• Experience with remote support tools such as TeamViewer
• Good oral and written communication skills with a strong command of the English language
• Ability to multitasking and prioritize competing tasks
• Ability to collaborate well with others and require minimal supervision
• 1-3 years of Technical Support experience

Bonus points if you:

• Hold a Certificate, Diploma or Degree in Information Technology or Computing Science or related field
• Own a reliable transportation to work as some shifts are beyond public transportation hours
• Easily adapt to a dynamic environment with constantly changing duties and priorities
• Have a strong interest in the technology sector

This role is a full-time position based in our Richmond, BC office. Applicants must be legally able to work in Canada.

To apply, please submit your CV, a cover letter explaining why you are right person for this role.

This is a great opportunity for the right candidate. We can’t wait to meet you!

Job Rewards and Benefits