Workflow Improvement Automation Business Analyst II
ATB Financial, Canada
Job Description
Listening to Albertans. Going deeper to understand who they are and where they’re going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way.
Job Number: REQ1494
Location: Anywhere in Alberta
Apply by: March 10th, 2021
Paygrade: J-OTH
# Positions available: 1
Leader Name: Melissa Copley
The Business Analyst II will act as a facilitator and liaison, bridging the gap between Experience Operations and our partners. When problem solving, the focus will be on both business and technical aspects. You will work on all levels of projects that align to ATB’s strategy to tangibly move the business forward. You will collaborate with cross - functional teams to launch and execute initiatives while identifying and analyzing opportunities for improving business and system related processes within Experience Operations, and recommend and facilitate the planning and coordination of improvements.
The Analyst II has a solid understanding of business analysis skills/techniques as well as a good foundation of experience utilizing the skills in practice.
The Experience operations Advancement Team is responsible for both Product solutions and Operations support. You will report to the Workflow Improvement amp; Automation Director and focus on best practises and implementation to our Service Now tool of choice. This is an exceptional opportunity for someone energized by the prospect of joining a nimble, rapidly-changing strategic support unit. If you want to roll up your sleeves and have a tremendous impact on both short and long-term growth, we want to hear from you.
Key Responsibilities
- Understands the components of running a fiscally successful project, the necessity of project standards amp; applies them consistently.
- Assist in the development of business, technical, scope and requirements documentation, databases, and reporting.
- Directly involved in the preparation of various documents such as business processes, high level user documents, test scripts, presentations, communications, training resources etc.
- Support and provide a WOW experience to our day-to-day operations team members by actively monitoring daily activity and proactively troubleshooting issues as they arise.
- Produce and deliver effective and professional written materials including presentations to partners and stakeholders.
- Works collaboratively with Operations Analysts and Business Subject Matter Experts (SME’s) by participating in process reviews and/or providing process modeling services of current state and/or future state.
- Participates in the establishment and continuous review and improvement of Business Analysis standards, procedures, and processes that support the general competencies outlined in the Business Analysis Body of Knowledge (BABOK) as appropriate for your position.
- Mentor junior team members and help build value of the Operations Solutions amp; Support team.
Requirements
- Post secondary education in a related field, with relevant industry related experience is preferred
- Knowledge of Operations process automation, and Service Now
- 3 -5 years related experience
- Proven experience with Business Process Management lifecycle and modeling techniques.
- Mastery proficiency level of the Google Suite of products
- Lean Management/ Business Analysis certification a plus
- Passion for continuous innovation and automation of business processes
- Agile/Scrum experience
At ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running.
Online applications are preferred.
Benefits
Purpose. Growth. Advancement. Fun. Rewards learn about our perks and benefits.
A little about ATB:
We are Alberta’s largest, home grown financial institution and for the last 80+ years, we’ve transformed people’s understanding of what banking canand shouldmake possible. Today, 5,500+ ATB team members embrace a growth mindset in order to help bring ATB’s story to life, delivering happiness to our customers and team members alike. It’s why we’re also a highly sought after, award-winning employer. The best part is, we’re just getting started. Join us, and create happiness.
To learn more about atb, visit atb.com.
What happens next?
If you make the shortlist for this role, you will hear from us within 10 business days of the posting close date. We will also keep your application on file for future roles that you may wish to consider.
We are also an equal opportunity employer. Find out more about what to expect when applying.
If your applicatio