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Fulfillment Manager Job in Canada
Goodfood Market Corp. , Canada

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 5, 2021
Last Date
Jun 5, 2021

Job Description


Goodfood is Canada’s leading online grocery company, delivering fresh meal solutions and grocery items, directly to members’ doorsteps, making it easy for members from coast to coast to enjoy delicious meals at home every week.

Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in less than 1 minute. Goodfood members have access to a unique selection of products online as well as exclusive pricing made possible by its world class direct to consumer fulfilment ecosystem that cuts out food waste and expensive retail overhead.

The Company

The Company has six manufacturing and fulfillment facilities, along with administrative offices, across Montreal, Toronto, Calgary, and Vancouver.

Goodfood is a publicly traded company on the Toronto Stock Exchange. Over the past twelve months, Goodfood has achieved excellent financial results, with record results on a number of key growth and profitability metrics. Goodfood’s active subscriber count, revenue, and profitability all more than doubled year-over-year.

The company also expanded its product offering of ready-to-cook meals, introduced breakfast and ready-to-eat meal solutions and recently launched its private label grocery products, allowing Goodfood to enhance the members’ experience via a more comprehensive product offering, therefore significantly broadening the Company’s addressable market. More recently, with a green and sustainable vision in mind, Goodfood launched several sustainable initiatives, including a new proprietary reusable box which will eliminate several million single-use packaging items. The company has laid down a solid foundation to play a leading role in accelerating the adoption of online grocery shopping in Canada.


Jonathan Ferrari and Neil Cuggy co-founded Goodfood in 2014 with the goal of changing the way Canadians cook in mind. Passionate about both food and technology from a young age, the founders took advantage of their finance backgrounds to challenge the current status quo existing in the food industry.

Born out of a goal to get more people to prepare delicious and healthy meals at home, today, Goodfood is a team of passionate individuals planning, preparing, and delivering delicious meals weekly across Canada.


The Mandate

Reporting to the General Manager, you will:

  • Be accountable for all orders being picked, packed and shipped to a world class standard for our members
  • Establish measurable targets at the start of day / week / month and then compare actuals against these, regularly generating detailed update reports for management
  • Work closely with the Inventory function ensure sufficient amounts of products are available to fulfill member orders
  • Identify, plan, and implement key projects to improve quality, reduce cost, increase productivity, and improve shipping times by reducing wasted time, rework, etc. resulting in significant business improvement and member satisfaction
  • Act as a coach, develop and coordinate workshops and team training, openly sharing their guidance and technical expertise and ensuring that learning resources are widely available
  • Track KPI trends to identify opportunities to improve efficiencies and prioritize implementation of solutions
  • Build and maintain all Standard Operating Procedures and Work Instructions for the Fulfillment function

The Ideal Candidate

  • Bachelor’s degree required
  • A minimum of 5 years leading Fulfillment teams in a high volume fulfillment center
  • Has experience in implementing 5S and lean manufacturing techniques
  • Experiences in food manufacturing is an asset
  • Strong Coaching and Mentoring Skills
  • Entrepreneurial mindset, resourceful problem-solving attitude and comfortable in a dynamic environment
  • Proficiency working with Microsoft Excel and Google Suites

Personal Characteristics

  • Collaborative leadership style that enables effective working relationships across the organization
  • Expert leader at delivery and execution in an agile and lean environment
  • Effective communication and interpersonal skills including, but not limited to, listening and facilitation
  • Thinker and planner able to see potential issues and requirements ahead of time, plan and execute them
  • Ability to balance short-term tactical decisions with long-term strategic thinking
  • Ability to work autonomously, think outside the box and bring innovative ideas.
  • Possessing the highest integrity and ethics, the successful candidate will have the ability to represent the company in a positive and professional manner
  • A Foodie with a natural passion and curiosity for all thing’s food


Why Goodfood?

  • E-commerce/Startup work environment
  • Competitive Group Benefits
  • Personal - No questions asked - days
  • Ability to directly contribute to and impact company results
  • Limitless opportunities for growth

Goodfood would like to thank all candidates for their interest, however only those selected to proceed in the process will be contacted shortly.

Job Specification

Goodfood Market Corp.

Information Technology and Services - Toronto, Canada