Shipping Supervisor Job in Canada
Goodfood Market Corp. , Canada

In-light of the current events that have been unfolding since earlier this year, Goodfood is expanding its operations, keeping our commitment to Canadians from coast-to-coast to deliver weekly meal solutions while upholding the absolute highest health and safety standards. Should you be joining the Goodfood team, rest assured that we have put strict procedures in place to ensure your safety at all times. We will gladly speak with you about these measures as your health and safety and our members’ are #1 priority for us.

Goodfood (TSX:FOOD) is a leading online grocery service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes.

At Goodfood, we strive to be the leading online grocery service in Canada. Everyday, we change the way Canadians eat from coast-to-coast by delivering the freshest ingredients and meals from farm to table. We are proud to share that our successful growth as a company is allowing us to make significant improvements to our employee benefits program.

We are currently looking for an experienced Fulfillment Supervisor to join our growing and dynamic team. At Goodfood, the fulfillment team is a crucial part of our operations and its tasks include order picking and packing of customers orders in preparation for shipping.

Schedule: Saturday to Wednesday 8am to 4 pm.

What Goodfood can offer you:

• Protective gear and COVID-19 measures to keep you safe;
• Competitive group insurance plan;
• Personal No Questions Asked days;
• Annual fitness credit;
• Goodfood credit;
• Employee Stock option program;
• Group Retirement Savings Plan;
• Free groceries every week;
• Free coffee amp; parking.

Here are the responsibilities for this role:

Employee Management:

• Manage, delegate and coordinate the work within his respective team by using active supervision walks;
• Help train new employees and aim to empower them in their work;
• Act as go-to ‘buddy’ for ADP portal navigation questions;
• Maintain good working relationships and motivate employees;
• Settle first level conflicts by being fair and equitable;
• Prepare staff schedules and approve their hours;
• Flag hiring needs and contribute to building the workforce plan;
• Detect and assist employees with performance issues. Reports recurring performance issues to their Manager;
• Play an active role in the hiring of resources;
• Detect, assist and address employees with performance issues including terminations;
• Drive employee engagement and satisfaction and minimize/mitigate employee relations;
• Identify and document absences, delays or behavioral problems and apply intervention required (performance meeting/warnings and terminations);
• Communicate with ‘ghosting’ employees upon notification from payroll amp; advise HR;
• See to the improvement of the standards of the department (work techniques, employee engagement and morale, etc.);
• Plan integration amp; training sessions for new employees.

Productivity/Quality:

• Ensure production goals are followed and achieved;
• Ensure that the products comply with the specifications and meet the Goodfood quality standard (good quantity, method of portioning, adequate packaging, positioning in the bag, respect of temperatures etc.);
• Eliminate waste of time, ingredients, supplies and equipment
• Analyze and correct quality issues each day ;
• Support the Operations Manager by completing visual performance tracker;
• Recommend process improvements to increase productivity or quality
• Provide a shift status report to peers and managers
• Intervenes and recommends appropriate solutions when new and complex issues arise;
• Exceed target KPIs across quality and food safety
• Exceed labor efficiency targets

Health / Safety and Hygiene / Sanitation:

• Ensure the application and compliance with the standards of health and safety at work and rules of hygiene and sanitation with his/her team (washing hands, wearing nets and work coats, wearing safety boots, etc.);
• Promote the maintenance of workplaces and clean and safe equipment;
• Ensure the cleaning of each workstation and equipment is completed at the end of each shift;
• Ensure continuous improvement of work practices.

Required skills and qualifications:

• College or university degree in a related field;
• 6-10 years supervising/managing a team of 10+;
• Basic computer skills (Excel, GSuite, Slack,etc);
• Project management/implementation experience;

• Leadership, autonomy, initiative, management and planning skills;
• Strong interpersonal skills and team spirit (ability to advise/ train/ coach);
• Comfortable working in a fast paced and quickly changing environment;
• Comfortable working in a refrigerated environment (0 to 4 degrees).