Quality Assurance Specialist (Customer Service)
Purplebricks, Canada

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Mar 5, 2021
Last Date
Apr 5, 2021
Location(s)

Job Description

Quality Assurance Specialist (Customer Service)

Purplebricks is committed to the safety of our employees and all candidates. Due to the current COVID-19 circumstances, all interviews with selected candidates will be conducted virtually. This opportunity involves working remotely and will require a reliable internet connection and a private workspace on a regular basis. This opportunity is for a twelve-month contract with the potential to become permanent.

Who are we?

Purplebricks is a full-service real estate brokerage providing fixed-fee services to home sellers and cash-back to buyers in Ontario, Alberta, and Manitoba.

With our honest, innovative approach to real estate, working at Purplebricks allows people to have a positive impact on the lives of others. We proudly help Canadian home sellers save thousands of dollars in commission, and give home buyers thousands in cash back, all while providing them with a high-quality real estate experience.

Quality Assurance Specialist (Customer Service)

The Quality Assurance Specialist ensures that work performed within our Customer Service and Administrative departments adheres to Purplebricks’ quality standards. This position supports our supervisors by identifying procedural or performance gaps and ensuring team members rigorously apply training to their work.

Requirements

What you will do:

  • Evaluate and score customer-facing phone calls and emails within Customer Service
  • Review and validate information entered into our internal databases
  • Provide feedback to employees on quality results with the support of their direct supervisor
  • Recommend appropriate corrective action on quality issues
  • Provide creative solutions to drive improvement in Key Performance Indicators
  • Support employee engagement by identifying irritants caused by processes and/or technology
  • Provide weekly and monthly reporting on quality results, issues, and/or trends, identifying key areas for improvement
  • Support the creation and ongoing development of quality process documentation

What’s required/expected:

  • Three or more years’ experience in Quality Assurance
  • At least one year of experience coaching colleagues on their phone calls
  • A track record of finding and developing process improvements within a team
  • Experience working in a leadership capacity is a strong asset
  • Previous work in a highly regulated environment is an asset
  • Experience with Calabrio phone systems is an asset

Benefits

What we provide:

  • Paid vacations, so you can recharge!
  • Health amp; wellness benefits, because your health is important to us!
  • Branded vehicle program/allowance
  • Paid professional fees and dues
  • Rewarding career opportunities for advancement with performance incentives
  • Training, coaching, and professional development opportunities, because we set you up for success!
  • The opportunity to work alongside a team of dedicated professionals

Purplebricks is committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at 1-866-336-9637, ext. 7246.

Job Specification

Job Rewards and Benefits

Purplebricks

Information Technology and Services - Hamilton, Canada
© Copyright 2004-2024 Mustakbil.com All Right Reserved.