We understand the importance of keeping the world connected and we take pride in playing our part during this time of uncertainty. We are looking for energetic people to join our amazing team and start earning great pay with, benefits and more!
WHAT YOU’LL DO
- Respond to inbound consumer calls
- Creatively problem solve.
- Quickly assess customer needs and provide sound solutions.
- Provide a high-level of consumer care.
- Document details of all calls and customer interactions.
- Manage through multiple systems, programs, and screens simultaneously.
Requirements
MINIMUM REQUIREMENTS:
- Must be fluent in English and French Canadian, both written and oral.
- Minimum 1-2 years retail or customer service/call center experience preferred
- High School Diploma or equivalent an asset
- Strong computer and typing skills
- Must live in the Niagara Region
KNOWLEDGE, SKILLS amp; ABILITIES
- Exceptional communication skills
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Professional telephone etiquette
- Strong attention to detail
- Proficient computer skills Microsoft Office Suite, Internet, etc.
- Work professionally with customers and coworkers to efficiently serve our consumers, treating both with enthusiasm and respect
- Adaptable to change
- Work independently in a team environment
- Able to handle high-stress situations and escalated issues
- Effective time management and organization skills
- Maintain confidentiality
- Respond professionally in situations with difficult customer issues or inquiries
WORK-FROM-HOME TECHNOLOGY REQUIREMENTS:
Provide own home office equipped with internet (meet bandwidth requirements), electricity, and office furnishings. The employee is responsible for all related home office expenses and shall be provided by the employee at their sole expense. After one year of employment with the company, the company may provide equipment to the employee on a loan basis.
REQUIRED EQUIPMENT
All work-at-home agents must have a suitable, quiet home office environment with a dedicated room or area for work to not be disturbed or disrupted by family, kids, roommates, etc.
- A desktop or laptop computer amp; what brand (NO Surface, Chromebook, Mac, MacBook, iPad) with Windows 10
- Hardwired internet connection (Ethernet cord needed for connection)
- A corded USB headset with a noise-canceling microphone (Should your headset not meet the requirement OTD can provide you one at a one-time charge.)
- A camera (either embedded in PC or external plugged in via USB) for video conference purposes
- A smartphone
- Monitor
- Power supply/cables
- Power surge protector
- Keyboard amp; mouse
- Office furnishings (desk, chair, notepads/pens, internet, electricity, and other related needs as required to perform job remotely from a home office
Benefits
- Full time. 40 hours per week Monday to Friday.
- Great pay. Hourly base salary + language premium + supplemental benefits!
- Training. Extensive paid product training!